Angel Shad
Sumter
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
Plantation, FL
11.2025 - 03.2026
- Collaborated with team members to streamline communication processes and improve response times.
- Implemented feedback mechanisms to capture customer insights for service improvement initiatives.
- Analyzed customer feedback trends to identify areas for operational enhancements.
- Developed training materials focused on best practices and product knowledge for staff development.
- Resolved customer inquiries efficiently, utilizing CRM software to enhance response accuracy.
Customer Service Representative
ResultsCX
Sumter, SC
11.2023 - 05.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Processed insurance claims accurately, ensuring compliance with company policies.
- Assisted in training new representatives on system navigation and customer interaction techniques.
- Managed high-volume calls, maintaining professionalism during challenging interactions.
Customer Service Representative
Hgs healthcare
Sumter, SC
02.2022 - 09.2023
- Answering inbound calls for members and outbound calls as well
- Verifying all phi contact information & following call flow
- Assisting all customers to the best of my ability
- Showing empathy & acknowledging
Customer Service Representative
Alorica/Dominion Gas
Sumter, SC
07.2021 - 12.2021
- Answering inbound calls for company
- Scheduling appt for service on/off
- Showing empathy & acknowledging
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter, SC
04.2020 - 05.2021
- Taking calls and handling customer personal accounts
- Banking disputes for customer if needed
- Resending debit card
- Handling Deposits & Showing empathy & acknowledging
Education
High School Diploma -
Crestwood High School
Sumter, SC06-2024
Skills
- Cold Calling & Warm Calling
- Customer service (5 years)
- Inbound & Outbound calls
- Active listening
Languages
English - Expert
Timeline
Customer Service Representative
Everise
11.2025 - 03.2026
Customer Service Representative
ResultsCX
11.2023 - 05.2025
Customer Service Representative
Hgs healthcare
02.2022 - 09.2023
Customer Service Representative
Alorica/Dominion Gas
07.2021 - 12.2021
Customer Service Representative
Sykes Enterprises, Incorporated
04.2020 - 05.2021
High School Diploma -
Crestwood High School