ANGEL SHALISE BROILS
Kansas City,MO
Summary
I am a leader and hard worker with over 4 years of experience in the customer service and health care fields. I bring professionalism and a great work ethic to every workplace and I pride myself on being flexible, reliable, self-motivated, and enthusiastic. I am passionate about helping others and giving back to my community. I am proud of my professional growth over the last 4 years and I am confident in my ability to learn, grow, and be successful in any position.
Overview
9
9
years of professional experience
Work History
Lead Direct Support Professional
Center For Developmental Disabilities
05.2024 - Current
- I assist clients with daily tasks, including cooking, cleaning, showers, and medication management.
- I accompanied clients to the store, appointments, and outings.
- I schedule appointments, meetings, medication refills.
Customer Service Representative
Shalise Beauty
01.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
MANAGER
SHALISE BEAUTY
01.2019 - Current
- I am the owner of Shalise Beauty
- I sell my own products such as lipgloss, body oils, lip scrubs, and more
- I provide great customer service to everyone
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
PHLEBOTOMIST
COMMUNITY BLOOD CENTER
11.2022 - 05.2024
- I'm a mobile phlebotomist
- My team travels every day to companies, schools, hospitals, colleges, and more to help save lives
DSP (DIRECT SUPPORT PROFESSIONAL)
KANSAS CITY BEHAVIORAL HEALTH HOLDCO
11.2019 - 10.2022
- I helped clients with their daily needs such as cooking, cleaning, showers, medicine, and more
CUSTOMER SERVICE
HY-VEE
02.2016 - 11.2019
- I worked as a customer service representative
- I will help customers with questions or concerns about the store or products
Education
Some College (No Degree) - Nursing
Metropolitan Community College
Kansas City, MOHigh School Diploma -
Raytown High School
Raytown, MO05-2019
Skills
- Personal care assistance
- Effective communication
- Customer advocacy
- Activity planning
- Client documentation
- Transportation
- Decision-making support
- Client support
- HIPAA compliance
- Hygiene assistance
- Adaptive equipment use
- Verbal
- written communication
- Wellness and nutrition knowledge
- Individualized support planning
- Direct patient care
- Adaptability and
- Flexible
- Care plan management
- Mobility assistance
- Self-care promotion
- Charting and documentation
- Empathy
- Crisis management
- Sales experience
- Dedication
- Time management
- Cultural awareness
- De-escalation techniques
- Conflict resolution
- Goal setting
- Patient care
- Multitasking and organization
- Case documentation
- Patient management
- Active listening
- Team collaboration
- Record keeping
- Critical thinking
- Decision-making
- Complaint resolution
- Customer relationship management (CRM)
- Recordkeeping strengths
- Appointment scheduling
- Call management
- Call escalation
- Follow-up skills
- Problem resolution
- Employee relations
- Adaptability
- Patience
Timeline
Lead Direct Support Professional
Center For Developmental Disabilities
05.2024 - Current
PHLEBOTOMIST
COMMUNITY BLOOD CENTER
11.2022 - 05.2024
DSP (DIRECT SUPPORT PROFESSIONAL)
KANSAS CITY BEHAVIORAL HEALTH HOLDCO
11.2019 - 10.2022
Customer Service Representative
Shalise Beauty
01.2019 - Current
MANAGER
SHALISE BEAUTY
01.2019 - Current
CUSTOMER SERVICE
HY-VEE
02.2016 - 11.2019
Some College (No Degree) - Nursing
Metropolitan Community College
High School Diploma -
Raytown High School
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