Summary
Overview
Work History
Education
Skills
Certification
Skills Interests - Language
Leadership Experience
Awards
Accomplishments
Timeline
Generic

Angel Shann

Fort Thomas,KY

Summary

Dedicated student interested in applying excellent communication and interpersonal skills to a health & aging Social Services role. Experienced SNF settings, behavioral health, and food & beverage. Can quickly memorize important dates, phone numbers, and client information.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Social Services Designee & Case Manager

Carmel Manor
Fort Thomas, Kentucky
11.2022 - Current
  • Advocated for residents and their rights in a skilled nursing facility
  • Acted as a liaison between residents, families, and the interdisciplinary team
  • Facilitated safe discharges from rehab facility to home for short term residents
  • Organized weekly meetings to review skilled residents
  • Organized weekly meetings between residents, families, and the interdisciplinary team to discuss progress and status of resident from each department and review expectations and address concerns
  • Host a resident council on the second Tuesday of every month and family council
  • Host a family council on the last Tuesday of every month
  • Send insurance updates for skilled residents
  • Process and send insurance appeals on behalf of skilled residents who are being cut by insurance
  • Orchestrate visits from ancillary services for resident use like Podiatry, Dentistry, Optometry, counseling, psychiatry, and audiology.

Behavioral Health Specialist Intern

NorthKey
Florence, KY
09.2023 - 04.2024
  • Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Advised families on how to best support their loved ones struggling with mental illness.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Maintained accurate records of client interactions, including documentation of progress notes, evaluations, diagnoses, treatments, referrals.
  • Educated patients on healthy lifestyle choices that can improve physical and mental wellbeing.
  • Facilitated therapeutic activities such as art therapy, music therapy, and recreational activities.
  • Attended continuing education courses related to behavioral health topics.
  • Guided clients in developing skills or strategies for dealing with problems.

Assistant Manager

Panera Bread
Newport, Kentucky
11.2016 - 07.2022
  • Manage a team of associates to ensure the best possible customer service and dining experience
  • Complete manager tasks including counting inventory, ordering produce and truck, organizing equipment, recording temperature logs, and deploying the associates each shift
  • Manage a promotional department head position after two years as an associate
  • Maintain customer satisfaction
  • Evaluate and polish food cost, sales, and over time to influence each period bonus in a positive manner for self and coworkers.

Assistant Manager

Coney Island
Cincinnati, Ohio
06.2016 - 10.2021
  • Oversaw communication between customers and employees
  • Managed and executed company events while leading a team of 40 other employees
  • Analyzed customer data from each event and processed the feedback
  • Acted as a liaison between customers and the company
  • Oversaw all hiring and firing aspects as well as leaves of absence.

Education

Master’s of Social Work -

University of Cincinnati
02.2024

Bachelor’s of Social Work -

University of Cincinnati
12.2022

Associates - Pre-Social Work

University of Cincinnati Blue Ash
04-2020

Skills

  • Behavioral Support
  • Substance Abuse Knowledge
  • Client Advocacy
  • Interviewing Skills
  • Client Meetings
  • Effective Customer Communication
  • Relationship Building
  • Client and Family Interviews
  • Reliability
  • Discharge Planning
  • Interdisciplinary Teamwork

Certification

  • Serv Safe Certified – Ohio, expires 2026, July 13, 2021, OH
  • Stewards of Children Training- Ohio, March 2018, OH
  • Avala Institute of Gerontology, Dementia Training- New York, April 2023, NY
  • Counseling on Access of Lethal Means, Education Development Center, Waltham, MA September 28, 2023

Skills Interests - Language

  • Four years taking Spanish classes, proficient
  • Two years taking German classes, adequately fluent

Leadership Experience

National Honor Society & Leadership Member, NHSL, Fall 2018, Spring 2019, Attended weekly meetings and performed in group activities. Taught communication between group members to work towards a similar goal. Gained leadership and time management skills, Cincinnati, OH

Awards

  • National German Exam Bronze Award, Spring 2017
  • National Honor Society & Leadership Program, Awarded Fall 2018
  • Dean’s List, Awarded Spring 2017
  • Dean’s List, Awarded Spring 2018
  • Dean’s List, Awarded Fall 2018
  • Dean’s List, Awarded Fall 2019
  • Dean’s List, Awarded Spring 2021
  • Dean’s List, Awarded Summer 2022
  • Dean’s List, Awarded Fall 2022

Accomplishments

National German Exam Bronze Award Spring 2017

National Honor Society & Leadership Program Awarded Fall 2018

Dean’s List Awarded Spring, Spring 2018, Fall 2018, Fall 2019, Spring 2021, Summer 2022, ,Fall 2022, Fall 2023)

Timeline

Behavioral Health Specialist Intern

NorthKey
09.2023 - 04.2024

Social Services Designee & Case Manager

Carmel Manor
11.2022 - Current

Assistant Manager

Panera Bread
11.2016 - 07.2022

Assistant Manager

Coney Island
06.2016 - 10.2021

Master’s of Social Work -

University of Cincinnati

Bachelor’s of Social Work -

University of Cincinnati

Associates - Pre-Social Work

University of Cincinnati Blue Ash

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Angel Shann