Angel Shavers
Saint Petersburg
Summary
Hardworking motivated individual with over 25+ years as Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I also offer strong background in accountant assistant, tax specialist, Notary, Certified nursing assistant, receptionist, and data entry. I would like to obtain a career and utilize my experience in a challenging position, which allow growth and opportunity for advancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medication Technician/Private Duty Certified Nursing Assistant
Westminster Palms
Saint Petersburg
03.2024 - Current
- Reported any observed changes in physical condition or behavior immediately to the supervising nurse or physician.
- Communicated effectively with family members about their loved one's current medical status.
- Assisted in the preparation and distribution of medications to patients as prescribed by physicians.
- Maintained professional relationships with other healthcare professionals including pharmacists, physicians, nurses.
- Maintained accurate records of medication administration and other related documentation.
- Responded quickly and appropriately to all emergency situations related to patient
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures
Customer Service Specialist
TCS Siruseri (TATA Consultancy Services Ltd)
St. Petersburg
12.2021 - 03.2024
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.
- Followed company policies and procedures by promoting a positive and productive workplace for all employee.
- Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments.
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
- Collaborated with management to come up with proactive customer service solutions and put them into action.
Certified Nursing Aide
St. Anthony's Hospital
St. Petersburg
09.2018 - 10.2022
- Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising.
- Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
- Assisted several nurses with a variety of tasks, including IV administration, catheter placement, and telemetry.
- Established and maintained long-term, quality relationships with patients' relatives to effectively communicate important aspects of health care.
- Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations.
- Checked standard patient vitals such as blood pressure, blood sugar, and heart rate on a regular basis.
- Cleaned and sanitized rooms and equipment to keep patients, families, and staff safe from infection.
Customer Service Cashier
Lowe's Home Improvement
St. Petersburg
03.2018 - 10.2018
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained customer satisfaction by promptly and professionally handling product returns.
- Assisted customers in locating and selecting merchandise in any store department.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
- Helped customers by answering their questions and completing their requests.
- Verified over $ in cash and credit payments on a daily basis.
Education
Certification - Accounting and Computer Science
Pinellas Technical College
St. Petersburg, FL01.2021
Certification - Nursing Assistance
Florida Medical Prep
Largo, FL01.2003
High School -
Gibbs High School
St. Petersburg, FL01.2000
Some college - Health Information Technology
Hillsborough Community College
Tampa, FLSkills
- Strong interpersonal skills
- Customer-oriented
- Data entry
- Computer literate
- Detail-oriented
- Multitasking
- Issue resolution
- Team collaboration
- Problem solving
- Active listening
- Time management
- Product knowledge
- Complaint handling
- Telephone etiquette
- Excellent written and oral communication
- Building rapport
- Retail sales customer service
- Call center experience
Certification
- Tax Specialist
- Certified Nursing Assistant
- Notary Public
- First Aid/CPR Certified
- Certified Accounting of Operations
- Microsoft Office Specialist (MOS)
- Customer Service Representative Certificate
- Notary Signing Agent
Timeline
Certified Medication Technician/Private Duty Certified Nursing Assistant
Westminster Palms
03.2024 - Current
Customer Service Specialist
TCS Siruseri (TATA Consultancy Services Ltd)
12.2021 - 03.2024
Certified Nursing Aide
St. Anthony's Hospital
09.2018 - 10.2022
Customer Service Cashier
Lowe's Home Improvement
03.2018 - 10.2018
Certification - Accounting and Computer Science
Pinellas Technical College
Certification - Nursing Assistance
Florida Medical Prep
High School -
Gibbs High School
Some college - Health Information Technology
Hillsborough Community College