Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in Management & Customer Service practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Hi, I’m
Angel Smith
Yukon,OK
Summary
Overview
20
years of professional experience
Work History
Athleta- Gap
Assistant Manager of Operations
11.2022 - Current
Job overview
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
The Wanderer Yoga Studio
Owner/Operator
01.2017 - 12.2022
Job overview
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Built relationships with students to boost rapport and word-of-mouth referrals.
- Used music to motivate and energize classes.
- Managed day-to-day business operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Gold's Gym
General Manager of Operations
06.2013 - 12.2016
Job overview
- Developed and implemented strategies to maximize customer satisfaction.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
Tecton Corporation
Property-Manager
08.2003 - 05.2013
Job overview
- Coordinated appointments to show marketed properties.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Administered operations to handle needs of more than 400 tenants across 250 property units.
Education
University of WashingtonSeattle, WA
Bachelor of Science from Aeronautical Engineering
05.2004
University Overview
Skills
- Business Administration
- Manage Operations
- Recruiting and Hiring
- Quality Control
- Staff Management
- Financial Management
- Hiring and Onboarding
Timeline
Assistant Manager of Operations
Athleta- Gap
11.2022 - Current
Owner/Operator
The Wanderer Yoga Studio
01.2017 - 12.2022
General Manager of Operations
Gold's Gym
06.2013 - 12.2016
Property-Manager
Tecton Corporation
08.2003 - 05.2013
University of Washington
Bachelor of Science from Aeronautical Engineering
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