Angel Smith
Chicago,IL
Summary
Adept at enhancing customer relations and upselling strategies, I significantly increased revenue. Skilled in computerized inventory systems and teamwork, I excel in fast-paced environments, ensuring efficient order fulfillment and complaint resolution. My proactive approach and market trend insights drive continuous improvement and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Seafood Clerk
Schnucks Grocery Store
St Louis, Missouri
01.2022 - 03.2023
- 1:Engaged with client to offer insights into product varieties, market rates, and inventory status.
- 2:Coordinated and managed workforce scheduling for optimized efficiency.
- 3:Maintained accurate records of inventory levels, transactions, and other data related to the department.
- 4:Ensured customer safety by maintaining fresh inventory.
- 5:Demonstrated leadership by guiding colleagues through proper food preparation protocols.
- 6:Identified potential security threats to ensure safety.
- 7:Implemented order strategies that increased revenue and reduced product waste
- 8:Handle inbound customer calls efficiently.
- 9:Addressed and de-escalated client grievances, complaints and concerns.
Overnight Stocker and Receiver
Walmart
Chicago, Illinois
06.2020 - 02.2022
- Received and counted stock items, and recorded data manually or using computer.
- Organized warehouse space to maximize efficiency of product storage.
- Prepared outgoing shipments by verifying materials against shipping orders; packing boxes; affixing labels; calculating weights; sealing packages; loading trucks.
- Assisted customers in locating products throughout the store and warehouse while providing excellent customer service skills at all times.
- Effectively managed customer complaints to ensure resolutions
- Tracked outgoing orders to provide shipping status to customers.
Education
High School Diploma -
Bloom Highschool
Chicago Heights, IL06-2020
Psychology
Saint Louis Community College
St. Louis, MOSkills
- Excellent Customer Service
- Health code standards
- Teamwork
- Customer Relations
- Upselling strategies
- Market Trends
- Estimating demand
- Multi-Tasking
- Computerized inventory systems
- Product Knowledge
- Complaint resolution
- Call Management
Timeline
Seafood Clerk
Schnucks Grocery Store
01.2022 - 03.2023
Overnight Stocker and Receiver
Walmart
06.2020 - 02.2022
High School Diploma -
Bloom Highschool
Psychology
Saint Louis Community College