Angel Smith
Navarre,USA
Summary
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Sr. Consumer Financial Relationship Banker
Regions Bank
Navarre, FL
03.2020 - Current
- Analyzed customer needs to provide relevant guidance, contributing to the achievement of branch targets and goals.
- Optimized outbound calling efforts by leveraging generated lead lists and insights from previous customer interactions.
- Educated customers on the features and benefits of regional consumer and business products, covering all loan and deposit types.
- Managed customer interactions to drive satisfaction and loyalty. Cultivated proactive engagement strategies through personalized greetings and transaction support. Developed an inclusive environment that encouraged customers to utilize banking services based on individual preferences.
- Facilitated resolution of customer issues, prioritizing effective communication and problem-solving strategies.
- Identified complex financial needs and coordinated referrals to internal specialists for tailored solutions.
- Implemented and monitored banking practices to ensure compliance with applicable laws and regulations.
- Instructed customers on digital banking tools to enhance user engagement and streamline account management.
- Researched and evalute banking products and market trends to ensure informed and effective client consultations.
- Guided junior bankers in implementing best practices for customer engagement and relationship building.
- Optimized account opening processes to minimize wait times and improve client onboarding efficiency.
Guest Service Representative
Extended Stay of America
Pensacola, FL
11.2018 - 04.2020
- Greet, register and assign rooms to guest. Answer inquiries pertaining to hotel services. Tracking all rooms availability and sold.
- Collecting all relevant guest information, probing for potential sales leads and identifying opportunities.
- Accounting of all cash payments, checks, credit card and city ledger accounts through the property management system.
- Working through all shift reports and performing daily audits. Prepare daily set up and take down of breakfast. Maintaining and organized a clean work area.
- Periodic tours of the property to ensure safety and security of all associates and guest.
- Understand and enforcing hotel policy at times.
- Create a positive work environment.
- Assisted guests in navigating hotel amenities, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of front desk area to create welcoming environment.
- Collaborated with housekeeping staff to coordinate room readiness for incoming guests.
Assistant Manager
Helzberg Diamond Outlet
Destin, FL
06.2018 - 03.2020
- Facilitated achievement of store sales goals by leading team to surpass sales targets.
- Assisted in supervising sales floor activities to enhance team performance and maintain operational efficiency.
- Coordinated and executed corporate initiatives focused on increasing sales, encompassing special events, lifetime care plans, and credit solutions.
- Provided exceptional customer service and facilitated enjoyable shopping experiences to enhance customer loyalty. Assisted in understanding and applying policies and procedures to effectively manage customer transactions and resolve service issues.
General Manager
Titlemax
Mobile, AL
03.2017 - 04.2018
- Recruited, trained, coached and developed, team members to maximize their performance potential.
- Managed all store operations to ensure sales transactions, customer payments and collection management activities are properly performed within the guidelines of company operation procedure.
- Encourage store growth and profitability by appraising vehicles, selling loan products to consumers, obtaining referrals, listing vehicles on company website for sale to car dealers, participating and planning community events.
- Developed and build relationships and provide unrivaled customer service in order to increase new business through social media, daily outside marketing and monthly community events to increase store profitability. Branded loyalty promotion on repeated customers.
- Set performance standards and expectations while holding team accountable for upholding compliance with Company policies and procedures, as well as local, state and federal laws and regulations.
Temp-Administrative Assistant
Cape Environmental Management, Inc
Mobile, AL
10.2016 - 12.2016
- Assisted in answering phone calls and managing package deliveries to various suppliers. Monitored both indirect and direct costs to support budget management.
- Assisted in setting up rental equipment for tank operations. Supported preparation of health and safety job book for various work sites.
- Streamlined weekly invoice processing and facilitated uploads to enhance document management efficiency.
- Managed the processing of purchasing requisitions and purchase orders, ensuring timely and accurate fulfillment of procurement needs.
- Optimized office operations through implementation of efficient filing systems and management of documentation processes.
Insurance Associate Aflac
Insurance Company
Mobile, AL
05.2016 - 10.2016
- Assisted clients in choosing suitable insurance products. Supported clients in understanding product features and benefits. Maintained confidentiality of client information. Followed up with clients to ensure satisfaction and foster repeat business through referrals and marketing efforts.
Senior General Manager
Signet Jewelers
Akron, OH
04.2001 - 04.2016
- Executed comprehensive staffing strategies to recruit, hire, train, and oversee a team of 25 employees in various locations across 5 states.
- Mentored and guided team members to surpass sales expectations.
- Oversaw coordination of team activities to optimize workflow. Managed weekly payroll processing and conducted quarterly inventory assessments for the entire store. Led training seminars to foster strong customer service and team collaboration.
- Achieved significant sales growth by implementing effective financial procedures. Increased sales performance from 7% to 40% above projected goals through diligent management of cash accounts and profit and loss statements. Enhanced store profitability through strategic financial oversight.
- Achieved significant improvements in special event performance, surpassing 50% of expected goals. Elevated guest satisfaction through the introduction of proactive service measures.
- Recognized with Customer Service Excellence Award for dedication to exceptional service delivery.
General Manager Whitehall
Signet Jewelers
North Riverside, IL
11.1997 - 03.2001
- Executed daily operational tasks while maintaining full responsibility for profit and loss management.
- Facilitated comprehensive recruitment and training processes to cultivate a skilled team of eight employees.
- Achieved daily sales goals by efficiently managing opening and closing procedures and reconciling cash accounts receivable and payable.
- Spearheaded initiatives to exceed monthly profit and special event targets, achieving over 50% above store expectations.
Operations Manager
Circuit City
Calumet
06.1993 - 11.1997
- Recruited, hired, trained and managed a team of 50 employees in new store set-up, customer service and operations.
- Facilitated ongoing training seminars in customers service, product and warranty initiatives.
- Managed warehouse inventory procurement of 6 million dollars, facilitated shipping and receiving of inventory.
- Managed daily project worked schedules, payroll, and human resources initiatives. Initiated and promoted excellent customer service to all clients through. consistent training and development of employees.
Purchasing Assistant
Amoco Corporation
Chicago, IL
09.1987 - 06.1993
- Purchased and expedited signs for distributeion of new store opening and negotiated contracts for service station signage.
- Traveled to various locations to meet vendors and facilitate product specification and signage expectations.
- Quality controlled all signs for final approval of distribut
Education
Bachelor of Science - Business Management
Calumet College
Whiting, IN05.1993
Skills
- Business development
- Retail
- Customer service
- Payroll
- Data entry
- Scheduling
- Training
- Marketing
- Excel
- Outlook
- Fast food
- Hostess
- Guest Service
- Front Desk
- Budgeting
- Purchasing
- Document Management Systems
- Contract Negotiation
- Sales Management
- Management
- Warehouse Management
- Interviewing
- Supervising experience
- Financial services
- Cash handling
- Banking
- Event Planning
- Upselling
- Loan processing
- Profit & Loss
- Microsoft Office
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Money handling
Certification
NMLS
Timeline
Sr. Consumer Financial Relationship Banker
Regions Bank
03.2020 - Current
Guest Service Representative
Extended Stay of America
11.2018 - 04.2020
Assistant Manager
Helzberg Diamond Outlet
06.2018 - 03.2020
General Manager
Titlemax
03.2017 - 04.2018
Temp-Administrative Assistant
Cape Environmental Management, Inc
10.2016 - 12.2016
Insurance Associate Aflac
Insurance Company
05.2016 - 10.2016
Senior General Manager
Signet Jewelers
04.2001 - 04.2016
General Manager Whitehall
Signet Jewelers
11.1997 - 03.2001
Operations Manager
Circuit City
06.1993 - 11.1997
Purchasing Assistant
Amoco Corporation
09.1987 - 06.1993
Bachelor of Science - Business Management
Calumet College
Assessments
- Customer Focus & Orientation — Highly Proficient
- November 2019
- Responding to customer situations with sensitivity.
- Full results: Highly Proficient
- Verbal Communication — Proficient
- Speaking clearly, correctly, and concisely
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Retail Management, Key Holder, Customer Service, Fast Food, management, training, scheduling, sales, customer service skills, Business Development, Data Entry, Excel, Marketing, Outlook, Salesforce, Payroll