Angel Smith
Regions Bank
Navarre,FL
1
Certification
25
years of professional experience
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Work History
Sr. Consumer Financial Relationship Banker
6 Years 7 Months- Educate and advise customers on a comprehensive range of consumer, business, life insurance and short video banking knowledge to assist in making better financial decisions,
- Execute 25 to 30 outbound phone calls weekly using generated prospect lead lists along with previous customer interactions to build, assist clients with personal banking needs making financial sound decisions to better suit their financial assessment to generate a better understanding of money management and generational wealth.
- Execute 5 to 10 outbound phone calls weekly using generated prospect lead lists along with previous customer interactions to build, assist clients with personal banking needs making financial sound decisions to better suit their financial assessment to generate a better understanding of money management and generational wealth.
- Facilitate resolution of customer issues, prioritizing effective communication and problem-solving strategies.
- Coordinate with team members to manage customer greetings and transaction processing, enhancing service efficiency.
- Support risk assessment compliance with banking regulations and laws to promote safe banking practices.
Guest Service Representative
1 Year 5 Months- Greeted guests upon arrival with warm welcome, enhancing first impressions.
- Fostered a cooperative work atmosphere by encouraging teamwork and open communication.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated with housekeeping to ensure rooms met cleanliness and readiness standards for guests.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Assisted in training new staff members on operational procedures and customer service standards.
- Working through all shift reports and performing daily audit
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained professionalism and discretion in guest interactions, ensuring comfort and trust.
Assistant Manager
1 Year 9 Months- Facilitated achievement of store sales goals by leading a team to surpass sales targets.
- Supported the store manager by overseeing sales floor operations and ensuring optimal performance.
- Executed corporate initiatives to enhance sales through special events, lifetime care plans, and credit programs.
- Delivered exceptional customer service and created positive shopping experience to build customer loyalty; applied policies and procedures to manage transactions and resolve service issues.
General Manager
1 Year 1 Month- Led recruitment, training, coaching, and development initiatives to improve team performance.
- Oversaw all store operations to guarantee efficient sales transactions and accurate customer payment processing.
- Drove store growth and profitability through vehicle appraisals, sales of loan products, fostering referral relationships, and executing community events to boost brand visibility.
- Cultivated customer relationships to improve service quality and promoted new business via daily social media engagement and monthly community events, supporting loyalty initiatives for repeat business.
- Monitored team performance against established standards, reinforcing compliance with organizational policies and legal requirements.
Senior General Manager
15 Years- Implemented strategic initiatives to elevate sales performance and brand awareness achieving projected sales goals by 40% and 50% of luxury designer special event goals of a $4.5 million store.
- Led cross-functional teams toward shared goals by articulating objectives and setting performance expectations.
- Executed daily opening and closing procedures, ensuring accurate cash reconciliation and effective management of profit and loss statements.
- Drove revenue growth through targeted marketing campaigns that increased brand awareness and met special event goals.
- Executed daily opening and closing procedures, ensuring accurate cash account reconciliation and management of profit and loss statements.
- Achieved Customer Service Excellence Award for dedication to exceptional service delivery.
- Boosted employee morale via recognition programs that acknowledged outstanding contributions to company success.
Education
Bachelor of Science - Business Management
Skills
Financial services
Banking Operation
Loan Processing
Risk assessment
Financial advising
Consultative selling
Product recommendations
Customer-oriented service
Sales management
Transaction management
Leadership
Team leadership
Time management
Relationship management
Certification
- NMLS
- Certified Notary Public
- 2-14 Annuity/Life Insurance License
- Quarterly Certification in Banking Knowledge Assessments
Timeline
Sr. Consumer Financial Relationship Banker
Regions Bank
02.2020 - CurrentRead More
Guest Service Representative
Extended Stay of America
11.2018 - 04.2020Read More
Assistant Manager
Helzberg Diamond Outlet
06.2018 - 03.2020Read More
General Manager
Titlemax
03.2017 - 04.2018Read More
Senior General Manager
Signet Jewelers
04.2001 - 04.2016Read More
Calumet College
Bachelor of Science from Business Management
Read More