Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work
Hi, I’m

Angel Smith

Concord ,NC
Angel Smith

Work Preference

Desired Job Title

Customer Service Administrator / Office ManagerCar Hauler Driver & Vehicle Appraisal SpecialistTransportation / School Bus DriverFraud Agent – Credit Card DivisionGroup Facilitator / Psychosocial Rehabilitation Professional

Work Type

Full TimePart TimeGig WorkVolunteerContract WorkSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Concord , NC, USCharlotte, NC
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic professional with extensive experience in customer service and operational management. Known for fostering empowering environments and enhancing service delivery through effective problem-solving and relationship-building. Committed to creating positive client experiences while ensuring operational excellence.

Overview

1
Certification
28
years of professional experience

Work History

Triad Services
Greensboro, NC

Customer Service Administrator / Office Manager
01.1998 - Current

Job overview

  • Anchored day-to-day operations for over two decades, managing bookkeeping, payroll, invoicing, and reporting to ensure financial accuracy.
  • Maintained internal records, resolved customer concerns, and upheld service excellence.
  • Built long-term client relationships through empathy, trust, and top-tier service.
  • Dispatched field staff and coordinated logistics to enhance service delivery and meet client needs.
  • Demonstrated loyalty and problem-solving skills while leveraging tech-savviness in MS Office and QuickBooks to streamline administrative tasks.

CarMax
Pineville, NC

Car Hauler Driver & Vehicle Appraisal Specialist
04.2023 - 09.2024

Job overview

  • Hauled two vehicles per load with zero incidents—completing 250+ successful hauls.
  • Executed DOT inspections, maintained precise records, ensured compliance with safety regulations.
  • Recognized for reliability, attention to detail, professionalism in vehicle transport.
  • Assessed vehicle conditions for resale and fleet readiness, contributing to informed pricing and inventory management.
  • Position ended due to company-wide layoff of 5,000+ drivers.

Mecklenburg Schools
Charlotte, NC

Transportation / School Bus Driver
06.2018 - 02.2023

Job overview

  • Operated full-size buses, ensuring safe transport of students to schools and field trips.
  • Utilized psychology training to maintain student safety and manage behavioral control effectively.
  • Communicated with staff, parents, and dispatch; upheld DOT compliance.
  • Exhibited punctuality and a calm demeanor, enhancing service quality for students and staff.

Synchrony Financial
Charlotte, NC

Fraud Agent – Credit Card Division
01.2016 - 01.2018

Job overview

  • Investigated fraud claims and blocked suspicious accounts to mitigate financial losses.
  • Applied psychology training to de-escalate calls and establish trust swiftly.
  • Provided empathetic support to customers during stressful interactions, fostering customer loyalty.
  • Maintained compliance through documentation and platform usage.
  • Received recognition for quality assurance work and positive customer feedback.

Infinite Beginnings LLC
Gastonia, NC

Group Facilitator / Psychosocial Rehabilitation Professional
01.2014 - 01.2016

Job overview

  • Created and implemented Clubhouse Model curriculum while facilitating group therapy sessions to enhance client engagement.
  • Facilitated client recovery and community reintegration by promoting skill development and resilience.
  • Advanced from para-professional to program lead due to demonstrated leadership and initiative.
  • Maintained accurate clinical documentation and used trauma-informed practices.

Salon 360
Greensboro, NC

Salon Owner / Business Manager
01.2005 - 01.2014

Job overview

  • Established and managed a thriving salon recognized for exceptional customer care and strong client loyalty.
  • Oversaw salon operations and developed targeted marketing strategies to elevate overall client experience.
  • Performed health-based consultations and meticulously maintained client records to ensure personalized service.
  • Created a warm space with music, wine, and personal touches like instant photos.
  • Sent holiday cards, gave gifts, and celebrated life milestones with clients.

Education

NC Nails Esthetics Academy
Charlotte, NC

Diploma from Licensed Esthetician
02-2026

University Overview

Guilford Technical Community College
Greensboro, NC

Some College (No Degree) from Certified Nurse Assistant
08-2013

University Overview

Guilford College
Greensboro, NC

B.A. from Psychology and Criminal Justice Studies
05-2013

University Overview

Skills

  • Customer Service
  • Customer Conflict Management
  • Client Engagement
  • Client Support
  • Service Delivery
  • Service Customization
  • Client Consultation
  • Client Retention
  • Quality Assurance
  • Feedback Collection
  • Process Improvement
  • Data Analysis
  • Logistics Coordination
  • Schedule Management
  • Project Coordination
  • Team Collaboration
  • Inventory Management
  • Supply Chain Management
  • Regulatory Compliance
  • Licensing compliance
  • Fraud detection
  • Microsoft Office Suite
  • QuickBooks
  • Healthcare Administration
  • Retail
  • Sales Strategy
  • CPR
  • First Aid
  • Conflict Resolution
  • Customer Experience
  • Client Follow-up
  • Service Promotion
  • Client Education
  • Client Relationship Management
  • Process Improvement
  • Client Feedback

Certification

  • Licensed Esthetician

Timeline

Car Hauler Driver & Vehicle Appraisal Specialist
CarMax
04.2023 - 09.2024
Transportation / School Bus Driver
Mecklenburg Schools
06.2018 - 02.2023
Fraud Agent – Credit Card Division
Synchrony Financial
01.2016 - 01.2018
Group Facilitator / Psychosocial Rehabilitation Professional
Infinite Beginnings LLC
01.2014 - 01.2016
Salon Owner / Business Manager
Salon 360
01.2005 - 01.2014
Customer Service Administrator / Office Manager
Triad Services
01.1998 - Current
NC Nails Esthetics Academy
Diploma from Licensed Esthetician
Guilford Technical Community College
Some College (No Degree) from Certified Nurse Assistant
Guilford College
B.A. from Psychology and Criminal Justice Studies
Angel Smith