Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work
Hi, I’m

Angel Smith

Concord ,NC
Angel Smith

Work Preference

Desired Job Title

Customer Service Administrator / Office ManagerCar Hauler Driver & Vehicle Appraisal SpecialistTransportation / School Bus DriverFraud Agent – Credit Card DivisionGroup Facilitator / Psychosocial Rehabilitation Professional

Work Type

Full TimePart TimeGig WorkVolunteerContract WorkSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Concord , NC, USCharlotte, NC
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic professional with extensive experience in customer service and operational management. Known for fostering empowering environments and enhancing service delivery through effective problem-solving and relationship-building. Committed to creating positive client experiences while ensuring operational excellence.

Overview

1
Certification
28
years of professional experience

Work History

Triad Services
Greensboro, NC

Customer Service Administrator / Office Manager
01.1998 - Current

Job overview

  • Anchored day-to-day operations for over two decades, managing bookkeeping, payroll, invoicing, and reporting to ensure financial accuracy.
  • Maintained internal records, resolved customer concerns, and upheld service excellence.
  • Built long-term client relationships through empathy, trust, and top-tier service.
  • Dispatched field staff and coordinated logistics to enhance service delivery and meet client needs.
  • Demonstrated loyalty and problem-solving skills while leveraging tech-savviness in MS Office and QuickBooks to streamline administrative tasks.

CarMax
Pineville, NC

Car Hauler Driver & Vehicle Appraisal Specialist
04.2023 - 09.2024

Job overview

  • Hauled two vehicles per load with zero incidents—completing 250+ successful hauls.
  • Executed DOT inspections, maintained precise records, ensured compliance with safety regulations.
  • Recognized for reliability, attention to detail, professionalism in vehicle transport.
  • Assessed vehicle conditions for resale and fleet readiness, contributing to informed pricing and inventory management.
  • Position ended due to company-wide layoff of 5,000+ drivers.

Mecklenburg Schools
Charlotte, NC

Transportation / School Bus Driver
06.2018 - 02.2023

Job overview

  • Operated full-size buses, ensuring safe transport of students to schools and field trips.
  • Utilized psychology training to maintain student safety and manage behavioral control effectively.
  • Communicated with staff, parents, and dispatch; upheld DOT compliance.
  • Exhibited punctuality and a calm demeanor, enhancing service quality for students and staff.

Synchrony Financial
Charlotte, NC

Fraud Agent – Credit Card Division
01.2016 - 01.2018

Job overview

  • Investigated fraud claims and blocked suspicious accounts to mitigate financial losses.
  • Applied psychology training to de-escalate calls and establish trust swiftly.
  • Provided empathetic support to customers during stressful interactions, fostering customer loyalty.
  • Maintained compliance through documentation and platform usage.
  • Received recognition for quality assurance work and positive customer feedback.

Infinite Beginnings LLC
Gastonia, NC

Group Facilitator / Psychosocial Rehabilitation Professional
01.2014 - 01.2016

Job overview

  • Created and implemented Clubhouse Model curriculum while facilitating group therapy sessions to enhance client engagement.
  • Facilitated client recovery and community reintegration by promoting skill development and resilience.
  • Advanced from para-professional to program lead due to demonstrated leadership and initiative.
  • Maintained accurate clinical documentation and used trauma-informed practices.

Salon 360
Greensboro, NC

Salon Owner / Business Manager
01.2005 - 01.2014

Job overview

  • Established and managed a thriving salon recognized for exceptional customer care and strong client loyalty.
  • Oversaw salon operations and developed targeted marketing strategies to elevate overall client experience.
  • Performed health-based consultations and meticulously maintained client records to ensure personalized service.
  • Created a warm space with music, wine, and personal touches like instant photos.
  • Sent holiday cards, gave gifts, and celebrated life milestones with clients.

Education

NC Nails Esthetics Academy
Charlotte, NC

Diploma from Licensed Esthetician
02-2026

University Overview

Guilford Technical Community College
Greensboro, NC

Some College (No Degree) from Certified Nurse Assistant
08-2013

University Overview

Guilford College
Greensboro, NC

B.A. from Psychology and Criminal Justice Studies
05-2013

University Overview

Skills

  • Customer Service
  • Customer Conflict Management
  • Client Engagement
  • Client Support
  • Service Delivery
  • Service Customization
  • Client Consultation
  • Client Retention
  • Quality Assurance
  • Feedback Collection
  • Process Improvement
  • Data Analysis
  • Logistics Coordination
  • Schedule Management
  • Project Coordination
  • Team Collaboration
  • Inventory Management
  • Supply Chain Management
  • Regulatory Compliance
  • Licensing compliance
  • Fraud detection
  • Microsoft Office Suite
  • QuickBooks
  • Healthcare Administration
  • Retail
  • Sales Strategy
  • CPR
  • First Aid
  • Conflict Resolution
  • Customer Experience
  • Client Follow-up
  • Service Promotion
  • Client Education
  • Client Relationship Management
  • Process Improvement
  • Client Feedback

Certification

  • Licensed Esthetician

Timeline

Car Hauler Driver & Vehicle Appraisal Specialist
CarMax
04.2023 - 09.2024
Transportation / School Bus Driver
Mecklenburg Schools
06.2018 - 02.2023
Fraud Agent – Credit Card Division
Synchrony Financial
01.2016 - 01.2018
Group Facilitator / Psychosocial Rehabilitation Professional
Infinite Beginnings LLC
01.2014 - 01.2016
Salon Owner / Business Manager
Salon 360
01.2005 - 01.2014
Customer Service Administrator / Office Manager
Triad Services
01.1998 - Current
NC Nails Esthetics Academy
Diploma from Licensed Esthetician
Guilford Technical Community College
Some College (No Degree) from Certified Nurse Assistant
Guilford College
B.A. from Psychology and Criminal Justice Studies

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Angel Smith