Amanda Rix
Chicago,Illinois
Summary
Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Problem-solver managing workloads while greeting visitors, answering incoming phone calls and emails, and fulfilling staff members' requests.
Detail-oriented team player with strong organizational skills with a high degree of accuracy. Adaptable to systems of operation and able to grasp new concepts quickly.
Overview
8
8
years of professional experience
Work History
Office Administrator/Customer Service Representative
Alltech Devices LLC
02.2021 - Current
- Reviewed files and records to obtain information to respond to customer and client requests offering excellent support and tailored recommendations to address needs.
- Improved office operations by automating client correspondence, and data communications
- Investigated and resolved customer inquiries and complaints quickly.
- Act as quality control for product based of customers inquire.
- Utilized software to generate shipping labels to ship 1,000 - 7,000 customers orders daily
- Operated envelope and label printers to process orders and efficiently organized them prior to fulfillment.
- Assisted with fulfilling orders within warehouse
- Manipulated data within excel to produce monthly inventory files and weekly in-coming shipping logs.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Amazon Prime Shopper
Amazon
11.2021 - 01.2022
- Provide efficient customer service face-to-face or over the phone to ensure products selection and replacement meets customers standards
- Work closely with team members to deliver customers orders and meet deadlines
- Follow COVID procedures, and keep workstations clean
- Place completed orders in labeled, temperature appropriate storage pending customer pick up
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
- Review orders prior to pick up for accuracy and purchase-by dates
- Work in fast-paced environment
Office Administrator
LSM Media LLC
01.2015 - 01.2020
- Assist all departments as necessary, be a point of contact between department heads and the president, and provide personal assistance to the president
- Data entry and manipulation of customer and purchasing information using Excel along with other office programs
- Payment processing and daily and weekly invoicing to new and past due customers
- Scheduling meetings between customers and heads of departments
- Organizing and maintaining of physical and digital files
- Customer service functions: investigate inquiries and render appropriate solutions via phone, email, and mail
- Maintain inventory of office supplies and reorder as needed
Education
Some College; No Degree -
Northeastern Illinois University
Chicago, ILHigh School Diploma -
William Howard Taft High School
Chicago, IL2016
Skills
- Administrative Support
- Customer Inquiries
- Data Entry
- File Management
- Customer Service
- Payment Processing
- Invoicing
- Filing
- Ability to Work Independently and with a Team
- Strong Interpersonal Skills
- Knowledge of Microsoft Office Programs
- Office Supplies and Inventory
Timeline
Amazon Prime Shopper
Amazon
11.2021 - 01.2022
Office Administrator/Customer Service Representative
Alltech Devices LLC
02.2021 - Current
Office Administrator
LSM Media LLC
01.2015 - 01.2020
Some College; No Degree -
Northeastern Illinois University
High School Diploma -
William Howard Taft High School
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