ANGEL SOSA
Miami,FL
Summary
Dependable and disciplined professional with over 14 years of experience working directly with the public in high-contact environments. Demonstrated ability to de-escalate conflicts, enforce policies, maintain safety standards, and handle responsibilities independently. Bilingual in English and Spanish. Seeking to serve as a Law Enforcement Officer in the state of Florida.
Overview
14
14
years of professional experience
Work History
Manager & Licensed Barber
PabLos Gentlemen’s Barbershop
Miami, FL
10.2017 - Current
- Maintained order and safety in a high-traffic public environment
- Enforced shop policies consistently and professionally
- De-escalated verbal conflicts and resolved customer disputes calmly
- Handled large volumes of cash and electronic payments with accuracy
- Maintained strict sanitation, safety, and licensing compliance
- Supervised daily operations including opening and closing procedures
- Interacted daily with a diverse population across all age groups and backgrounds
- Addressed customer concerns and complaints in a professional manner
- Maintained documentation, scheduling, and administrative records
Financial Department / Customer Service Representative
King Jesus International Ministries
Miami, FL
08.2012 - 08.2017
- Processed 100–200 financial transactions daily including cash, credit cards, and checks
- Maintained accurate financial records and confidential personal data
- Assisted with large-scale events involving high volumes of attendees
- Provided assistance and information to 200–300 individuals weekly
- Created and maintained financial reports using Microsoft Office
- Followed organizational policies and procedures consistently
Education
Diploma - General Education
American Senior High School
Diploma/Certificate in Barbering -
Beauty Schools of America
MiamiSkills
- Conflict resolution and de-escalation
- Public interaction and communication
- Attention to detail
- Policy and procedure compliance
- Time management
LANGUAGES
Bilingual Communication: Fluent in English and Spanish, strong written and verbal skills.
Timeline
Manager & Licensed Barber
PabLos Gentlemen’s Barbershop
10.2017 - Current
Financial Department / Customer Service Representative
King Jesus International Ministries
08.2012 - 08.2017
Diploma - General Education
American Senior High School
Diploma/Certificate in Barbering -
Beauty Schools of America