Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level animator position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Guest Service Supervisor
The Hoxton
07.2023 - 10.2024
Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
Created memorable experiences for guests by anticipating their needs and going above expectations.
Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
Streamlined check-in/out processes for improved efficiency and reduced wait times.
Front Desk Agent
Capri Suites Anaheim
12.2022 - 06.2023
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.