Terasia Luongo
Wyoming,RI
Summary
Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach. Goal-oriented Guest Services Supervisor with 4 years of experience. Exceptionally fast learning with aptitude for maintaining big picture values through efficient day-to-day systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Global Partners LP
Wyoming, RI
11.2021 - Current
- Oversaw guest service operations as a supervisor, managing essential paperwork for inventory and gas transactions. Coordinated store orders and conducted thorough reviews of incoming shipments. Monitored and adjusted gas prices to align with market changes. Led third shift team in stocking coolers and shelves, maintaining store cleanliness, and ensuring product quality through temperature checks and pump seal inspections.
Education
High school diploma or GED - undefined
General studies - Some college
Community College of Rhode Island
Lincoln, RI02.2021
Skills
Assisted in data entry and document preparation for various projects Supported team members by organizing and maintaining digital files Contributed to the efficiency of daily operations through accurate typing and record-keeping
Executed thorough cleaning protocols to maintain hygiene standards in various environments
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Processed customer transactions efficiently and accurately Assisted customers with inquiries and product selections Maintained a clean and organized checkout area
Executed cash handling procedures to ensure accurate financial transactions
Provided compassionate caregiving services to enhance quality of life for individuals in need
Supervised and ensured safety of customers during care sessions
Assisted guests with inquiries and requests to enhance overall satisfaction Supported team members in delivering exceptional service experiences Maintained cleanliness and organization of guest areas to promote a welcoming environment
Certification
Driver's License
Timeline
Guest Service Supervisor
Global Partners LP
11.2021 - Current
High school diploma or GED - undefined
General studies - Some college
Community College of Rhode Island