Angel Soto
Forney
Summary
Dedicated professional with extensive experience in dispatch management. Known for effective customer communication and schedule coordination, ensuring timely deliveries and adherence to safety protocols. Ready to leverage expertise to optimize operations and drive team performance.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
Estrada Ready Mix
Hutchins, TX
09.2019 - 07.2026
- Directed daily dispatch operations, optimizing delivery routes and schedules for efficiency.
- Implemented process improvements, resulting in reduced delivery times and increased customer satisfaction.
- Coordinated with drivers and customers to ensure timely communication and resolve issues effectively.
- Mentored team members, enhancing service quality and operational knowledge across dispatch staff.
- Developed training programs for new hires, promoting adherence to safety protocols and operational standards.
- Collaborated with sales teams to align dispatch capabilities with evolving client demands and project timelines.
- Analyzed dispatch data to identify trends, driving strategic decisions for resource allocation and planning.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
Delivery Operations
Nebraska Furniture Mart of Texas
The Colony, TX
07.2017 - 08.2019
- Established performance metrics and KPIs for effective evaluation of global delivery operations, leading to improved accountability and decisionmaking.
- Established performance metrics for product delivery operations, enabling better tracking of progress towards organizational goals.
- Developed detailed contingency plans for unexpected disruptions that helped maintain smooth delivery operations.
- Collaborated with team members to develop innovative solutions for improving overall delivery operations.
Education
GED -
Ivy Tech Community College
Gary, IN06-2011
Skills
- Logistics management
- Route planning
- Telecommunications dispatch
- DOT compliance
- Process optimization
- Schedule coordination
- Resource allocation
- Fleet maintenance
- Daily reports
- Employee time records
- Staff training and development
- Customer communication
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Manager
Estrada Ready Mix
09.2019 - 07.2026
Delivery Operations
Nebraska Furniture Mart of Texas
07.2017 - 08.2019
GED -
Ivy Tech Community College