Angel Stell
Forney,TX
Summary
Detail-oriented healthcare administrative professional with extensive experience in correspondence processing, referrals, and prior authorizations in non-phone, back-office environments. Proven ability to manage high-volume documentation, maintain accurate records, and ensure HIPAA-compliant workflows across remote and clinical settings. Skilled in EHR systems, data entry, and cross-functional coordination to improve turnaround times and data accuracy. Currently pursuing a BA in Psychology at Southern New Hampshire University (SNHU).
Overview
11
11
years of professional experience
Work History
Correspondence Processor
Integrated Resources
10.2025 - 03.2026
- Processed high-volume healthcare documentation and correspondence in a non-phone, back-office environment
- Reviewed documentation for completeness and accuracy; ensured compliance with payer and regulatory requirements.
- Coordinated with providers and insurance entities to resolve discrepancies and expedite processing timelines.
- Maintained detailed electronic records and tracking logs to support audit readiness and reporting.
- Safeguarded sensitive information in accordance with HIPAA and organizational policies.
Healthcare Scheduler
Banner Health
Phoenix, AZ
03.2025 - 01.2026
- Oversaw multi-provider scheduling through EHR systems to enhance appointment availability.
- Validated patient information and maintained accurate records within scheduling workflows.
- Facilitated collaboration with clinical teams to prioritize urgent cases and streamline care delivery.
- Evaluated scheduling trends to enhance operational efficiency and streamline processes.
- Facilitated correspondence management for radiology appointments and results.
Intake Specialist
Cigna
12.2022 - 01.2025
- Completed client intake and documentation with a focus on accuracy, compliance, and timeliness.
- Verified insurance benefits and supported referral and prior authorization processes.
- Maintained organized records and tracked service requests within company systems.
- Partnered with internal teams to resolve issues and streamline onboarding workflows.
Clinical Intake Coordinator
UT Southwestern Medical Center
08.2019 - 07.2022
- Managed comprehensive patient intake by systematically obtaining medical demographic and insurance information for record-keeping.
- Executed rigorous data management practices to maintain HIPAA compliance and safeguard integrity of EHR systems.
- Facilitated communication among medical staff to effectively address patient needs and optimize care delivery timelines.
- Achieved high levels of data accuracy through meticulous documentation and data entry efforts. Enhanced operational efficiency by implementing organized filing systems. Contributed to improved data accessibility, facilitating informed decision-making.
- Organized and maintained correspondence records to support operational efficiency.
- Managed referral tracking systems to optimize lead generation and conversion rates.
- Achieved timely approval of prior authorizations, improving patient care delivery. Optimized workflows to reduce delays in treatment access. Strengthened relationships with insurance providers to expedite authorization processes.
- Oversaw payment processing systems to maintain financial integrity and customer satisfaction.
Service Center Representative
Sedgwick
05.2015 - 07.2019
- Managed claims processing and ensured accurate documentation in compliance with company policies.
- Resolved inquiries and directed collaboration with internal teams to expedite claim handling.
- Managed databases to track and analyze claim information effectively.
- Processed approvals and denials to support operational workflows effectively.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
De Kalb High School
Dallas, TX05.2014
Skills
- Correspondence Processing (Non-Phone)
- Referrals & Prior Authorizations
- Medical Records Management & HIPAA Compliance
- EHR/EMR Systems
- Data Entry & Documentation
- Insurance Verification & Eligibility
- Workflow Coordination & Case Tracking
- Quality Assurance & Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Cross-Functional Collaboration
Timeline
Correspondence Processor
Integrated Resources
10.2025 - 03.2026
Healthcare Scheduler
Banner Health
03.2025 - 01.2026
Intake Specialist
Cigna
12.2022 - 01.2025
Clinical Intake Coordinator
UT Southwestern Medical Center
08.2019 - 07.2022
Service Center Representative
Sedgwick
05.2015 - 07.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
De Kalb High School