Cherish Stillwell
Waco,TX
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
HEB Grocery Store
Waco, TX
07.2022 - 04.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended, selected, located and obtained products to meet customer needs.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with newly arrived products.
- Sorted returned merchandise for restocking or disposal.
- Followed safety procedures when handling hazardous material or dangerous goods.
Retail Sales Associate
Children’s place
Waco, TX
12.2021 - 06.2022
- Assisted in training new employees on proper use of equipment and safety protocols.
- Assisted customers with finding the right product for their needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Greeted customers upon entering the store and provided assistance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Customer Service Representative
Skate Waco
Waco, TX
03.2021 - 11.2021
- Provided assistance to skaters by helping them tie their skates and providing instruction on how to skate properly.
- Assisted with public skating sessions, birthday parties, and other special events held at the facility.
- Greeted customers upon arrival, answered questions about services offered, and provided information regarding pricing options.
- Performed light maintenance tasks such as cleaning restrooms, sweeping floors, and emptying trash cans throughout the facility.
- Assisted with setting up rental skates for customers according to size or preference requested.
- Managed inventory of concession stand supplies such as snacks and beverages used during public skate sessions.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Provided exceptional customer service to ensure customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Waco High School
Waco, TX05-2024
Skills
- Payment Collection
- Check processing
- Cash Handling
- Guest Services
- Customer Service
- Customer inquiries
- Customer Satisfaction
- Product Knowledge
- Positive and professional
- Merchandise Restocking
- Product Merchandising
- Order coordination
- Telephone management
- Retail Merchandising
- POS System Operation
- Cash Management
- Heavy Lifting
- Self-Motivated and Independent
- Shipping and receiving
- Teamwork and Cooperation
- Effective Communication
- Relationship Building
- Interpersonal Skills
- Microsoft Office Suite
- US Driver's License
Languages
English
Professional
Accomplishments
- CTE Medal ( Career and Technology Education )
- Honors Medals Recogintion
Timeline
Customer Service Cashier
HEB Grocery Store
07.2022 - 04.2024
Retail Sales Associate
Children’s place
12.2021 - 06.2022
Customer Service Representative
Skate Waco
03.2021 - 11.2021
High School Diploma -
Waco High School
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