Angel Strong
Memphis,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Youth Care Worker
Sitters Etc
Memphis, TN, US
09.2022 - Current
- Developed and implemented individualized plans to meet the needs of patients needs in care
- Monitored the physical environment to ensure safety of clients and staff
- Maintained accurate records of daily activities, progress notes, and incident reports
- Served as role model by demonstrating appropriate examples for clients
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- take patient blood pressure and pulse rate, reporting findings in health charts.
DSP
Capitol City Residential Health Care
Memphis, TN
10.2018 - 08.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Documented client progress in confidential files.
Outbound Customer Service Representative
Addeco
Memphis, TN, US
09.2017 - 08.2018
- Answered customer inquiries regarding products, services, and account information
- Provided customers with product and service information in a timely manner
- Resolved customer complaints via phone, email, mail or social media
- Analyzed customer accounts to identify discrepancies and resolve billing issues
- Processed invoices, credit memos, and other financial documents
- Researched customer account information to respond to inquiries and resolve disputes
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system
Education
High School Diploma -
Trezevant High School
Memphis, TN05.2016
Skills
- Strong work ethic
- Excellent communication skills
- Behavior Management
- Mental Health Support
- Client Needs Assessment
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Active Listening
- Mental health counseling
- Conflict Resolution
- Adaptability
References
References available upon request
Personal Information
Willing To Relocate: Anywhere
Timeline
Youth Care Worker
Sitters Etc
09.2022 - Current
DSP
Capitol City Residential Health Care
10.2018 - 08.2022
Outbound Customer Service Representative
Addeco
09.2017 - 08.2018
High School Diploma -
Trezevant High School