Angel Tam

• Design and deliver personalised English language programs for diverse range of learners, including professionals, students, and expatriates. Specialised in developing tailored lesson plans that enhance language proficiency, communication skills, and cultural fluency.
• Leverage results-driven approach to improve client outcomes, utilising adaptive teaching methods and real-time feedback. Cultivate long-term client relationships, demonstrating strong interpersonal skills and cultural awareness.
• Proven ability to manage dynamic teaching schedules, ensuring high client satisfaction and retention. Continuously refine teaching strategies to align with evolving language trends and individual learning objectives.
• Emphasised phonetics and diction, and achieved clearer speech patterns in students.
• Prepared lesson plans to meet individual learning needs.
• Encouraged conversational practice to enhance spoken fluency.
• Adapted lessons according to learner pace and style, resulting in steady growth.
• Enhanced students' pronunciation skills with tailored vocal exercises.
• Set clear targets and delivered feedback to achieve student goals.

• In charge of generating business VAT invoices for Harrods' clients.
• Methodically and accurately input, and managed large volumes of data to meet tight deadlines whilst ensuring accuracy and efficiency.

• Delivered exceptional customer service for increased repeat business.
• Handled guest inquiries promptly, providing excellent customer service.
• Implemented new strategies for enhanced customer service.
• Managed Zendesk tickets and solved 90+ phone queries daily, including assisting customers with online and phone orders.
• Handled complaints efficiently and in a professional manner to minimise escalations.
• Provided clear, confident and effective verbal and written communication to customers and high levels of customer service at all times.
• Communicated effectively with culturally diverse customers using multilingual skills.

• Led and managed multidisciplinary teams across costume, hair & makeup, and art departments, ensuring seamless production workflows and high-quality visual execution.
• Oversaw all aspects of the art department, including set design, dressing, prop sourcing, fabrication, and styling, aligning creative vision with production goals.
• Collaborated closely with directors on story development, casting, and material sourcing, while delivering compelling visual concept presentations to clients.
• Demonstrated strong leadership, problem-solving, and innovation in fast-paced environments, meeting tight deadlines efficiently.
• Adept at translating artistic vision into visually striking compositions, ensuring aesthetic cohesion across productions.

Selected Projects:

• Convoy Financial (2018) – Advertisement
• Mirabell (2018) – Advertisement
• Phoenix TV (2018) – Weekend Midday News & Mid-Autumn Festival Advertisements
• Marvel Entertainment (2016) – A Global Doctor Strange Experience

• Operations & Administration: Managed schedules, vendor relations, and daily operations to ensure seamless workflow and service quality.
• Creative & Design: Oversaw workshop operations, trained clients on machinery, and produced diverse creative assets, including logos, props, graphics, and marketing photography.
• Marketing & Social Media: Managed digital content and promotions, creating engaging daily posts to grow audience interaction.
• Events Management: Planned, budgeted, and hosted public and private events, from small workshops to large fairs, attracting 200+ attendees. Led community initiatives to foster engagement.
• Sales & Client Relations: Developed client relationships, conducted tailored tours, and implemented targeted networking strategies to drive lead conversion and maximize occupancy.
• Finance & CRM: Managed budgeting, finance-related tasks, and CRM operations to optimise efficiency and client experience.

• Pre-production design and script breakdown. On set application and up keeping of continuity book.
• Extensive research on period, story, characters’ backgrounds, budgeting etc.

Selected Projects:

DJI Osomo (2018) - Advertisement

Grimsby (2016) - Feature film

Sky TV News (2015)

Opening and Closing Olympic Ceremonies (2012)