Angel Tinoco
Napa,CA
Summary
Hard working student ready to leverage knowledge of wine and hospitality in a new position. Polished and tolerant when handling high-stress situations using appropriate responses. Resourceful and results-driven to meet company needs and increase service value. Looking to grow in buyer awareness, winery operations, sales and customer management.
Overview
4
4
years of professional experience
Work History
GUEST RELATIONS LEAD
DOMAINE CARNEROS
Napa
2022.10 - Current
- Managing the flow of service for 1100 people in a day, adapting to changes in scheduled tasting experiences, adjusting food restrictions and supervising check in and check out for all winery guests
- Trained new employees in hospitality procedures and customer service standards
- Coordinated daily schedules for service staff according to business demands and occupancy levels
- Presenting thoughtful descriptions, highlighting the best uses for the range of Pinot Noirs and Sparkling Wines that are offered from the Estate
- Developed sales and advertising knowledge for specialty wines
- Communicating clearly and eloquently with the public, VIP guests, short and long term member
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
BACKPACKING COUNSELOR
GOLD ARROW CAMP
Huntington Lake
2022.05 - 2022.09
- Created detailed itineraries that included hiking routes, campground locations, meal plans, water sources, rest stops, emergency contacts
- Responsible for camper safety and satisfaction during daily activities as well as bedtime
- Proactively monitored trail conditions for hazards such as downed trees or unstable rocks in order to reduce risk of injury
- Fostered an inclusive atmosphere while promoting respect for each other and the environment
- Led educational activities such as identifying plants, animals along the trail or discussing local history, culture at campsites.
WEB DEVELOPER
UC MERCED MARKETING AND SALES CLUB
Merced
2021.08 - 2022.05
- Directed marketing strategies with local businesses in the Merced area, through the creation and supervision of student marketing teams
- Managed the network of student professionals with marketing contracts, outlining the individual clients needs and expected project deliverables
- Launched a digital site with access to a multitude of resources aligned with marketing expertise and tools
- Held all teams responsible for weekly updates, and specially designed marketing curriculum (hybrid) with potential to boost the framework for project outcomes
- Provided photographic content that met advertising goals for several of our clients.
SOCIAL MEDIA MANAGER
UC MERCED BUSINESS SOCIETY
Merced
2020.08 - 2022.05
- Executed proposal development, market research and documentation to achieve optimal results for on campus events
- Managed content creation, curation and scheduling for multiple social channels including Facebook, Tiktok, Instagram and LinkedIn
- Communicated regularly with executive team members to deliver relevant details related to progress status and marketing strategy
- Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends
- Collaborated with department members to build brand consistency in social media messages.
Education
HIGH SCHOOL DIPLOMA AND SEAL OF BILITERACY -
Sonoma Valley High School
06.2018
BS MANAGEMENT AND BUSINESS ECONOMICS -
University of California, Merced
05.2022
Skills
- Bilingual (English and Spanish)
- Food Handlers Certificate
- Lifeguard/CPR Certified/WFA Forbes Quality Service Training
- TIPS Certified Professionalism
- Concierge Services Data Analysis
- Project Management
- Team Leadership
- Content Creation
- Social Media Marketing
- Sales Techniques
Timeline
GUEST RELATIONS LEAD
DOMAINE CARNEROS
2022.10 - Current
BACKPACKING COUNSELOR
GOLD ARROW CAMP
2022.05 - 2022.09
WEB DEVELOPER
UC MERCED MARKETING AND SALES CLUB
2021.08 - 2022.05
SOCIAL MEDIA MANAGER
UC MERCED BUSINESS SOCIETY
2020.08 - 2022.05
HIGH SCHOOL DIPLOMA AND SEAL OF BILITERACY -
Sonoma Valley High School
BS MANAGEMENT AND BUSINESS ECONOMICS -
University of California, Merced
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