Hannah Hawkins
Oakwood,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
GUEST RELATIONS LEAD
Bob Steele Salon
08.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Gave product knowledge to clients interested in purchasing products that best suited their needs
- Cultivated positive relationships with guests, resulting in repeat business and increased brand loyalty.
- Trained new team members on guest relations procedures, contributing to a consistent service standard across the team.
- Resolved escalated customer complaints, maintaining the company''s reputation for excellent service.
- Designed multiple graphics for sales, product knowledge, and events that were used in all of the salon locations.
- Trained in management IE: Employee punch clock hours, ordering and restocking new inventory, as well as counting the inventory for each month, making bank deposits etc.
Salon Assistant
Jclay
07.2022 - 07.2023
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Increased client retention with effective communication skills and timely appointment scheduling.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
CASHIER
Chick-fil-A
04.2021 - 08.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Alexander High School
Douglasville, GA05.2020
Skills
- Guest Satisfaction
- Concierge Services
- Complaint Handling
- Reservation Management
- Attention to Detail
- Upselling Techniques
- Adaptability
- Decision Making
- Social Media Management
- Active Listening
- Project Management
- Positive Attitude
- Multitasking
- Telephone Etiquette
Timeline
GUEST RELATIONS LEAD
Bob Steele Salon
08.2023 - Current
Salon Assistant
Jclay
07.2022 - 07.2023
CASHIER
Chick-fil-A
04.2021 - 08.2021
High School Diploma -
Alexander High School
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