Jacob Mann
Casselberry
Summary
Dynamic Service Advisor with a strong work ethic at Bob Steele Chevrolet, consistently exceeding sales targets through exceptional customer service and vehicle assessment skills. Proven ability to multitask and maintain attention to detail in fast-paced environments, fostering long-term client relationships and enhancing overall satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Bob Steele Chevrolet
05.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Door Knocker
Marathon Promotions
02.2025 - 05.2025
- Generated sales persisting door-to-door advertising free windshield replacements for Florida drivers who had comprehensive or full coverage.
- 100% commission only sales. Very competitive and self-motivated sales. Both mentally and physically demanding especially in Florida hot weather.
Retail Parts Professional
Advanced Auto Parts
02.2024 - 02.2025
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Actively participated in weekly meetings discussing ways to improve store performance metrics.
Sales Representative
Water Treatment Technology
08.2023 - 02.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- 100% commission based sales that involved upselling water system such as softners, Reverse Osmosis, and services.
CSR
IT Products
02.2022 - 12.2023
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- A blend between part and full time. Was involved in keeping inventory and ordering parts as well as handling customer service relations.
Express Service Technician
Subaru North Orlando
10.2021 - 02.2023
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Handled quick lane services such as: oil changes, tire rotations, fluid flushes, and even some mechanical repairs. Such as: brake pads, rotors, struts, and sensors.
Shift Manager/Key Holder
Valvoline Instant Oil Change
09.2020 - 10.2021
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and opened/closed the store.
Education
Associate of Arts - Business Administration
Seminole State College of Florida
Sanford, FL08-2022
Lyman High School
Longwood, FL05-2020
Skills
- Customer service
- Computer skills
- Excellent communication
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
Certification
- Technical Business Specialist. Training - 08/20-08/22
Timeline
Service Advisor
Bob Steele Chevrolet
05.2025 - Current
Door Knocker
Marathon Promotions
02.2025 - 05.2025
Retail Parts Professional
Advanced Auto Parts
02.2024 - 02.2025
Sales Representative
Water Treatment Technology
08.2023 - 02.2024
CSR
IT Products
02.2022 - 12.2023
Express Service Technician
Subaru North Orlando
10.2021 - 02.2023
Shift Manager/Key Holder
Valvoline Instant Oil Change
09.2020 - 10.2021
Associate of Arts - Business Administration
Seminole State College of Florida
Lyman High School
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