Angel L Torres Figueroa

• Trained, managed and motivated employees to promote professional skill development.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.
• Trained Dozens of employees on business principles, best practices, protocol and system usage.
• Represented integrity and professionalism in business, serving as mentor and role model to staff.
• Provided leadership to various employees through coaching, feedback and performance management.
• Directed all day-to-day operations of 3 Venues on my facility to provide safe and enjoyable guest experience.
• Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.

During My 3 Years in MHBR I've been blessed with various opportunities to advance in the work place, For 1 1/2 yrs. As a Recreation Team Member I worked every available position offered such as Cabana Butler, Flow Rider LifeGuard, Ran and Coordinated Provided "Escapism Retreats" For Multiple Businesses,Birthday Parties,Weddings and also Various Groups of Adults and Children.

Currently, Im in the Food and Beverage Dept. Working As A Pool and Beach Server Providing Quality Fun and Escapism Averaging Monthly Sales Of almost 30K Working My Designated Section.

Some Strong Points Id like to point out about myself Would be:

• Sought out and implemented methods to improve service and team performance to boost business sustainability.
• Provided exceptional service that reflected restaurant standards and core values.
• Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.

During This Time Period I Was Working with A brilliant mind and the Owner of the business GCR. Acq. My Mentor Charles Gunther Cachon. Under His Tutelage Along Side my Brother Who was The Assistant Manager Of The Company I Lead And Trained My Own Team Of Corporate Salesmen.

Some Examples Of My Days in the Office:

• Trained new technical trainers to promote consistency in customer service and quality.
• Efficiently analyzed learning needs for other team members to set realistic goals and determine proper training methods.
• Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.