Priscilla Navarro Detres
Davenport,FL
Summary
Detail-oriented Food and Beverage Supervisor with over five years of experience in managing operations, ensuring quality service, enforcing hygiene standards, and maximizing efficiency. Skilled in staff training and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager
Loews Hotels
12.2025 - Current
- Assisted in daily operations, ensuring compliance with hotel policies and procedures.
- Supported management in staff training and development initiatives to enhance guest service quality.
- Coordinated scheduling and staffing to optimize outlet performance and guest satisfaction.
- Implemented inventory control measures, reducing waste and maintaining optimal stock levels.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Provided exceptional guest experiences by closely monitoring service quality and quickly resolving any issues that arose.
- Collaborated with the Outlet Manager to develop and implement new policies and procedures for improved operational efficiency.
- Ensured compliance with company standards, health regulations, and safety protocols within the outlet at all times.
- Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
- Successfully resolved conflicts among team members maintaining a positive work environment fostering collaboration and productivity.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
F&B Supervisor
Jake's American Bar
06.2023 - Current
- Managed a team of 35+ staff, ensuring smooth operations and excellent guest service.
- Follow up with training programs to increase staff productivity and guest satisfaction.
- Working on team schedule to ensure proper daily floor coverage
- Oversaw daily F&B operations, ensuring high quality service and guest satisfaction.
Star Service Supervisor
Royal Pacific Resort
10.2022 - 06.2023
- Oversaw team of 20+ staff to ensure exceptional guest service and satisfaction.
- Trained new employees on company standards, procedures, and customer interactions.
- Resolved escalated guest issues promptly and efficiently to maintain positive guest experience.
Star Service Supervisor
Hard Rock Hotel
12.2020 - 10.2022
- Led team of 20+ staff to consistently provide exceptional customer service.
- Developed and implemented training programs to improve staff performance and guest satisfaction.
- Resolved guest conflicts and provided quick, efficient solutions in a professional manner.
- Collaborated with management to improve service standards and increase guest satisfaction.
Star Service Server/cashier/Trainer/Relief supervisor
Hard Rock Hotel
11.2015 - 12.2020
- Proficient in providing exceptional customer service, ensuring satisfaction and repeat business.
- Trained new employees in company policies and procedures, ensuring smooth integration.
- Demonstrated ability to handle cash transactions accurately and efficiently.
- Stepped in as relief supervisor, managing staff and resolving issues effectively.
Education
Hospitality & Tourism Management Certificate - undefined
FAU Boca Raton
High School - undefined
Colegio Guadalupe
San Juan, PRVeterinary Assistant Certification - undefined
Florida Institute of Animal
02.2010
Skills
Assisted in daily food and beverage operations to maintain service quality Supported team members in executing menu items efficiently Contributed to maintaining cleanliness and organization in dining areas
Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
Executed strategic problem-solving initiatives to enhance operational efficiency
Facilitated effective communication strategies to enhance team collaboration
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related problems Facilitated communication between customers and service teams
Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance
Assisted teams in completing projects on schedule and within budget parameters Supported team members in achieving project goals through effective communication Collaborated with colleagues to enhance team performance and productivity
Leveraged expertise in Unifocus and Evention to optimize operational workflows
Certification
- ServSafe Certification
- Hospitality & Tourism Management
Languages
English - Advanced
Spanish - Native
Timeline
Assistant Outlet Manager
Loews Hotels
12.2025 - Current
F&B Supervisor
Jake's American Bar
06.2023 - Current
Star Service Supervisor
Royal Pacific Resort
10.2022 - 06.2023
Star Service Supervisor
Hard Rock Hotel
12.2020 - 10.2022
Star Service Server/cashier/Trainer/Relief supervisor
Hard Rock Hotel
11.2015 - 12.2020
Hospitality & Tourism Management Certificate - undefined
FAU Boca Raton
High School - undefined
Colegio Guadalupe
Veterinary Assistant Certification - undefined
Florida Institute of Animal