ANGEL TOVAR
Peachtree City,USA
Summary
Dynamic and results-driven technician with extensive experience, excelling in cable installation and security devices. Proven ability to enhance customer satisfaction through effective problem resolution and technical support. Skilled in signal analysis and adept at maintaining clear communication with clients, ensuring optimal service delivery and performance.
Overview
22
22
years of professional experience
Work History
Bussiness Technician
Comcast Communications
Riverdale, GA
05.2011 - 11.2024
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
- Performed installation and troubleshooting of cable systems and security devices (cameras, sensors, etc.), including coax, fiber optics, and other types of cabling.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Contractor Technician
Tucker Communications
Newnan, Ga
07.2010 - 12.2010
- Perform all duties of installer and Cable service technician, respond to service calls; Internet troubleshoot, drop line and distribution problems; Make other necessary repairs to improve customer picture quality and resolve related problems.
Service Technician
AT&T
West Palm Beach, Fl.
10.2006 - 12.2009
- Identify, isolate and troubleshoot customer’s trouble reports.
- Use electronic test equipment and systems in analyzing, administering, repairing and maintaining communications and related equipment.
- Review and interpret documents such as service orders, circuit diagrams and trouble analysis manuals.
- Work on telephone poles and ladders, indoor and outdoor at homes or businesses, splicing or placing aerial or underground copper cables.
Broadband Technician
Atlantic Broadband
Miami Beach, Fl.
03.2004 - 10.2006
- Perform all duties of installer and Cable service technician, respond to service calls; Internet troubleshoot, drop line and distribution problems; Make other necessary repairs to improve customer picture quality and resolve related problems.
- Repair or replace any defective components from the tap to the Customer’s equipments (Modems, digital cable terminals, Home Theaters, Routers etc.)
- Perform basic installation of all necessary cable wiring (interior and exterior)
Installer Technician
Charter Communications
Miami Beach, Fl
09.2002 - 12.2003
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
Education
Defensive Driving -
National Highway Safety Administration
Online03-2025
PC Networking And Communications Protocols -
Applied Professional Training, Inc.
Online07-2008
Digital Systems I & II -
AT&T
06.2007
DSL and Networking -
AT&T
06.2007
Installation & maintenance II (ND300B) -
Bellsouth
Plantation, Fl12.2006
Installation & Maintenance I (ND300A) -
Bellsouth
Plantation, Fl11.2006
Safe Pole Climbing and Ladder Handling -
Bellsouth
Plantation, Fl10.2006
Computers and Broadband Modems -
NCTI (national cable and television institute)
Miami, Fl09.2006
Installer -
NCTI (national cable and television institute)
Miami, Fl02.2006
Skills
- Bilingual in English and Spanish
- Excellent verbal and written communication
- Cable TV, internet, and security devices installation and maintenance
- Customer support and technical documentation
- Safe driving practices with zero accidents or traffic tickets, with a current defensive driver certification
Timeline
Bussiness Technician
Comcast Communications
05.2011 - 11.2024
Contractor Technician
Tucker Communications
07.2010 - 12.2010
Service Technician
AT&T
10.2006 - 12.2009
Broadband Technician
Atlantic Broadband
03.2004 - 10.2006
Installer Technician
Charter Communications
09.2002 - 12.2003
Defensive Driving -
National Highway Safety Administration
PC Networking And Communications Protocols -
Applied Professional Training, Inc.
Digital Systems I & II -
AT&T
DSL and Networking -
AT&T
Installation & maintenance II (ND300B) -
Bellsouth
Installation & Maintenance I (ND300A) -
Bellsouth
Safe Pole Climbing and Ladder Handling -
Bellsouth
Computers and Broadband Modems -
NCTI (national cable and television institute)
Installer -
NCTI (national cable and television institute)
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