Angel Tovar-Himes
West Lafayette,IN
Summary
Knowledgeable Order Fulfillment Associate experienced with distribution and stock management operations. Helps team members deliver on order promises with organized spaces and quickly filled shipments. Excels under pressure and understands how to prioritize, complete multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Compassionate Special Education Paraprofessional offering excellent skills in devising student strategies and monitoring classroom activities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Education
Bachelor of Arts - Interior Design
Purdue University
West Lafayette, IN05.2027
High School Diploma -
Warsaw Community High School
Warsaw, IN06.2023
Work History
Order Fulfillment Associate
Menards
03.2021 - Current
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Processed daily orders through multi-carrier manifest system.
- Trained new associates on basic and advanced shipment procedures.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared domestic and international shipments for transportation.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Stocked designated items on shelves, end caps and displays.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Greeted store customers and discussed needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Special Education Paraprofessional
Warsaw Community Schools
09.2022 - 05.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teacher in development of individual learning strategies.
- Alerted instructor to student behavior or issues requiring intervention.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Provided individualized reading, writing and math instruction to support student development.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Adapted equipment and technology, boosting student engagement and motivation.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
Cashier
Kohls Department Store
09.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Timeline
Special Education Paraprofessional
Warsaw Community Schools
09.2022 - 05.2023
Order Fulfillment Associate
Menards
03.2021 - Current
Cashier
Kohls Department Store
09.2020 - 01.2021
Bachelor of Arts - Interior Design
Purdue University
High School Diploma -
Warsaw Community High School
Skills
- Stage Inventory
- Customer Experience
- Shipping and Receiving
- Accurate Order Fulfillment
- Order Picking Skills
- Customer Order Fulfillment
- Excellent Communication
- Effective Working Relationships
- Team Leadership
- Sorting and Organizing
- Cash Register Operation
- Appointment Scheduling Software
- Store Planning and Display Design
- Inventory Management and Planning
- Organized Paperwork
- Positive Reinforcement Methods
- Teacher Assistance
- Verbal and Written Communication
- Classroom Organization
- Social and Group Settings
- Instructional Support
- Tutoring and Student Assistance
- Smart Board Technology
- Social and Academic Development
- Ability to Adapt
- Dynamic Personality
- Grading Homework and Tests
- Developing Social Skills
- Credit and Cash Transactions
- Product Knowledge
- Staff Training
- Money Handling
- Customer Assistance
- Bagging and Packaging
- 3D Rendering Software
- Revit Design Software