Angel Trevino
San Antonio,TX
Summary
Dynamic Safety and Security Officer with proven expertise at Marriott, adept at hazard identification and incident management. Successfully reduced accident rates through effective security training and fostered a culture of accountability. Strong communicator and team player, committed to maintaining a secure environment and enhancing guest satisfaction through proactive measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Safety and Security Officer
Marriott
04.2019 - Current
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Reduced accident rates through the implementation of comprehensive safety training programs for employees.
- Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
- Maintained accurate records of safety training sessions, incident reports, and regulatory compliance documentation, ensuring easy reference when needed.
- Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
- Collaborated with management to develop and enforce safety policies and procedures, ensuring compliance with regulations.
- Provided a secure environment for employees and visitors through proactive monitoring of premises and responding promptly to security concerns.
Lobby Attendant
Marriott
06.2018 - 04.2019
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
Housekeeping Room Attendant
Marriott
05.2015 - 04.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
GED -
Skills
- Hazard identification
- Public safety
- Physical security
- Security protocols
- Access control
- Investigation techniques
- Alarm systems
- Incident management
- Security equipment
- Threat analysis
- Security training
- Patrol procedures
- Surveillance systems
- Protective measures
- Work ethic
- Reliability
- Workplace safety
- Patrolling
- Verbal and written communication
- CCTV monitoring
- Security camera monitoring
- Situational awareness
- Relationship building and management
- Security procedures
- Keen observer
- English fluency
- Reporting skills
- Surveillance
- Event security
- Security operations experience
- First aid certified
- Crowd control
- Conflict resolution
- Incident reporting
- Sensitive information handling
- De-escalation techniques
- Perimeter security
- Threat assessment
- Legible report writing
- Emergency response
- Hazardous material handling
- Language fluency
- Dispatch
- Report preparation
- Vigilant and watchful
- First aid administration
- Premises surveillance
- Parking enforcement
- Radio communication
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
Certification
Level 2 security
Supervising others
Care giver
Languages
English
Native or Bilingual
Timeline
Safety and Security Officer - Marriott
04.2019 - Current
Lobby Attendant - Marriott
06.2018 - 04.2019
Housekeeping Room Attendant - Marriott
05.2015 - 04.2018
Healy Murphy - GED,