Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angel Trinidad

New Mexico

Summary

Systems Engineer with 7+ years of experience supporting 24x7 enterprise operations, managing LAN/WLAN infrastructure, driving CI/CD initiatives, and mentoring teams. Proven ability to lead cross-functional projects, maintain SLAs/SLOs, and implement production-ready systems in cloud and on-prem environments. Skilled in root cause analysis, performance monitoring, and deployment automation using Azure DevOps.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior IT Support Engineer

BHD Bank
Santo Domingo, Dominican Republic
05.2017 - Current
  • Led 24x7 infrastructure support ensuring SLA/SLO compliance and system uptime across production environments.
  • Built and maintained CI/CD pipelines using Azure DevOps; integrated Git-based version control.
  • Supported IaC concepts through deployment automation and rollback strategies across cloud/on-prem systems.
  • Administered Kubernetes clusters in non-prod (DEV/QA/Preprod) to support microservices architecture.
  • Managed LAN/WLAN and Microsoft infrastructure, including Windows Server, IIS, and Active Directory.
  • Monitored system performance with Grafana and Prometheus; tuned services for high availability.
  • Executed root cause analysis (RCA) and led post-mortems for major incidents, optimizing incident response.
  • Provided end-user and application support for ETL (Informatica), CRM (Siebel), and BI tools (Oracle BI).
  • Documented KB articles and infrastructure runbooks to enhance operational maturity.
  • Mentored junior engineers and acted as on-call technical lead for critical issue escalation.

IT Technical Support

Casa del Conductor
Santo Domingo, Dominican Republic
09.2015 - 05.2017
  • Delivered technical support for server infrastructure, Active Directory, and Microsoft 365 services.
  • Installed and configured network devices, supporting LAN/WAN connectivity and VPN access.
  • Maintained firewall, antivirus, and backup solutions to ensure system security and recoverability.
  • Supported SQL Server configuration and PBX systems, improving business communications.
  • Collaborated with cross-functional teams to resolve system outages and improve IT reliability.

Education

Bachelor of Science - Systems Engineering – Information Technology

Universidad O&M
Santo Domingo, Dominican Republic
11.2017

Skills

  • Azure DevOps
  • CI/CD Pipelines
  • Git
  • Azure Repos
  • Azure
  • AWS Cloud
  • Virtualization
  • Kubernetes
  • LAN/WLAN
  • IIS
  • Windows Server
  • Linux
  • SLA/SLO Management
  • SRE Practices
  • Reliability Metrics
  • Grafana
  • Prometheus Monitoring
  • Post-Mortem
  • RCA
  • Infrastructure Support
  • Informatica
  • Oracle BI
  • Siebel CRM
  • Mentorship
  • Cross-Functional Leadership
  • 24x7 On-Call Support
  • Monitoring & Alerting
  • Root Cause Analysis
  • Knowledge Base Documentation

Certification

  • Microsoft Azure Administrator, Fundamentals & DevOps, 2022
  • Microsoft Security, Compliance & Identity Fundamentals, 2022
  • Jenkins | Kubernetes | Linux & Windows OS, 2018-2022
  • Cisco Certified Network Associate (CCNA I & II)
  • Oracle DB & T-SQL | IT Essentials | Project Management

Timeline

Senior IT Support Engineer

BHD Bank
05.2017 - Current

IT Technical Support

Casa del Conductor
09.2015 - 05.2017

Bachelor of Science - Systems Engineering – Information Technology

Universidad O&M

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Angel Trinidad