B David Beckstead
Salt Lake City,UT
Summary
Experienced Senior Preferred Technical Support Engineer with a strong background in customer-focused solutions and process improvement within the software industry. Proven expertise as a Subject Matter Expert in ROWM, Custom Wrappers (CSS), and ACA modules at Accela. Skilled in bug resolution, knowledge article creation, and public speaking engagements. Extensive experience includes freelance web development specializing in React and Node.js, alongside previous roles encompassing QA testing, web development, and technical support. Prior military service as an Aircraft Metals Technologist with proficiency in machining, welding, and design. Complemented by formal education in Full Stack Web Development from the University of Utah.
Overview
8
8
years of professional experience
Work History
Senior Preferred Technical Support Engineer
Accela
7 2023 - Current
- Manage a portfolio of assigned agencies, overseeing weekly open case reports, bi-weekly case review meetings, and quarterly business reviews
- Spearheaded process improvements within the Preferred Support role.
Technical Support Engineer
Accela
03.2022 - 07.2023
- Subject Matter Expert (SME) in ROWM, Custom Wrappers (CSS), and ACA modules
- Resolved complex issues within Accela products for client agencies
- Contributed to bug submissions, knowledge article creation, and spoke at Accelarate 2023.
Freelance Web Developer
08.2021 - Current
- Collaborate with diverse clients to develop custom websites using React, HTML/CSS, Node.js, and GoDaddy for deployment.
Tech Support, Web Development, QA Tester
Paramount Acceptance
08.2018 - 03.2022
- Started in technical support, transitioned to QA testing for scheduling and POS software
- Developed applications using Angular framework.
Aircraft Metals Technologist
United States Air Force
04.2016 - 01.2022
- Operated lathes, mills, welding equipment, and computer programs to design and fabricate aircraft parts.
Pipe Fitter
Interwest Fire Protection
08.2016 - 01.2018
- Installed fire safety sprinkler systems, specializing in both plastic and metal installations
- Ensured adherence to precise measurements and codes for accuracy.
Education
Full Stack Web Developer Program -
University of Utah
Salt Lake City, Utah 10.2020 - 05.2021
Diploma -
Copper Hills High School
West Jordan, UT 08.2015 - 07.2015
Skills
JavaScript/ES6
Timeline
Technical Support Engineer
Accela
03.2022 - 07.2023
Freelance Web Developer
08.2021 - Current
Full Stack Web Developer Program -
University of Utah
10.2020 - 05.2021
Tech Support, Web Development, QA Tester
Paramount Acceptance
08.2018 - 03.2022
Pipe Fitter
Interwest Fire Protection
08.2016 - 01.2018
Aircraft Metals Technologist
United States Air Force
04.2016 - 01.2022
Diploma -
Copper Hills High School
08.2015 - 07.2015
Senior Preferred Technical Support Engineer
Accela
7 2023 - Current
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