Angel Varela
Glendale,AZ
Summary
Dynamic and results-driven professional with extensive experience at Ulta Beauty Inc. Proven expertise in team leadership and customer service management, enhancing store performance and customer satisfaction. Skilled in cash handling and training, fostering a collaborative environment that drives sales and operational efficiency. Committed to maintaining high standards and achieving business growth.
Overview
7
7
years of professional experience
Work History
Shift Leader
Ulta Beauty Inc.
Phoenix, AZ
11.2024 - 03.2026
- Supervised daily operations, ensuring team adherence to policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Managed inventory levels, coordinating restocking efforts to optimize product availability.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Assistant Manager
Dollar Tree
Phoenix, AZ
05.2022 - 08.2023
- Streamlined order processing by refining workflow and reducing wait times for customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Cafe Zupas
Glendale, AZ
01.2019 - 05.2022
- Assisted in training new staff on operational procedures and customer service standards.
- Managed daily inventory levels to ensure product availability and minimize waste.
- Coordinated team schedules to optimize coverage during peak hours and enhance service efficiency.
- Implemented quality control measures to maintain food safety and presentation standards.
- Resolved customer complaints promptly, improving overall satisfaction ratings within the cafe.
- Monitored cash handling procedures to ensure accuracy and adherence to security protocols.
- Collaborated with management on promotional events, increasing customer engagement and sales volume.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
Education
High School Diploma -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05.2019
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Ulta Beauty Inc.
11.2024 - 03.2026
Assistant Manager
Dollar Tree
05.2022 - 08.2023
Assistant Manager
Cafe Zupas
01.2019 - 05.2022
High School Diploma -
Maricopa Community Colleges, South Mountain Community College