Angel Vazquez-Rivera
Killeen,TX
Summary
Detail-oriented and dependable professional seeking a Dispatch Operator position within a Security Operations Center. Experienced in monitoring systems, coordinating emergency response, managing high call volumes, and maintaining accurate documentation. Strong communication skills with the ability to remain calm under pressure and follow strict protocols. Committed to safety, professionalism, and operational excellence.
Overview
11
11
years of professional experience
Work History
Receptionist
Fast Lane
Copperas Cove, Tx
10.2025 - Current
- Act as the first line of defense, monitor incoming communication channels, maintain precise audit logs, monitor surveillance systems and physical entry points, deescalate volatile situations.
Security Officer
Priebe
Austin, Tx
12.2023 - 10.2025
- Conduct routine patrols and monitor CCTV systems, respond to incidents, disturbances, and safety concerns, complete detailed incident and daily activity reports, coordinate with local law enforcement and emergency services when required, provide excellent customer service while enforcing site policies, monitor alarms and access control systems, communicate effectively with field personnel via radio and phone systems, prioritize multiple incidents while maintaining composure under pressure.
Security Officer
Wfs Express
Austin, Tx
06.2020 - 12.2023
- Conduct routine patrols, provide access control, manage badges, complete daily activity reports, monitor surveillance systems, inspect bags and wand individuals, provide excellent customer service, act on emergency response and procedures, screen incoming and outgoing packages for threats.
Security Officer
Texas Department of Criminal Justice
Gatesville, Tx
05.2015 - 06.2020
- Issue and log radios, handcuffs, and keys, perform access control and monitoring of CCTV, write detailed reports, conduct counts, searches, and patrols, transport inmates to other facilities, and manage Incident Command System responses.
Education
High School Diploma -
Ellison High School
Killeen, TX05.2012
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Skills
- Alarm & CCTV Monitoring
- Incident Reporting & Documentation
- Radio & Multi-Line Phone Systems
- Crisis & Conflict Management
- Situational Awareness
- Customer Service
- Data Entry & Record Accuracy
- Bilingual
Timeline
Receptionist
Fast Lane
10.2025 - Current
Security Officer
Priebe
12.2023 - 10.2025
Security Officer
Wfs Express
06.2020 - 12.2023
Security Officer
Texas Department of Criminal Justice
05.2015 - 06.2020
High School Diploma -
Ellison High School