ALEXIS GAONA-PEREDIA
Gilroy,CA
Summary
Dedicated and vigilant Security Officer/Receptionist with over 5 years of experience in providing exceptional security services and front desk operations in diverse environments. Adept at managing access control procedures, ensuring the safety of premises and personnel, and delivering outstanding customer service. Proven ability to monitor surveillance systems, respond to emergencies, and effectively communicate with visitors and staff. Excellent interpersonal skills, with a strong focus on fostering a welcoming atmosphere while maintaining security protocols. Committed to upholding the highest standards of integrity and professionalism, contributing to a safe and efficient workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer/Receptionist
Allied Universal/Securitas USA
03.2019 - Current
- Circulates through 2 corporate office modules, looking for disturbances, safety hazards, and illegal activity
- Responds to incidents and emergencies in accordance with corporate security protocols
- Completes all required paperwork at the end of each shift, including activity and incident reports
- Greet and welcome clients and visitors and create a positive first impression of the company
- Direct visitors to wait in the lobby while notifying staff of the visitor's arrival via Microsoft Teams
- Answer incoming phone calls and return missed calls, respond to voicemails and emails in a timely manner.
- Reported suspicious activities and persons to law enforcement
- Responded quickly to incidents and assessed active situations for security concerns
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
Receptionist
Best Western Rose Garden Inn
01.2018 - 06.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Coordinated successful check in and check out procedures for all guests
- Responsible for billing to ensure guests are being charged appropriately
- Assisted guests with registration in the rewards program and explain the procedures of use
- Ran daily credit card transactions through a settlement process
- Recorded daily room occupancy and rate totals
- Recorded revenue totals for cash, checks, and credit card transactions
- Handled 3rd party reservations and ensuring proper processing.
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Resolved service-related problems and documented actions in system
- Coordinated with vendors for repair and maintenance of hotel
- Kept accounts in balance and ran daily reports to verify totals
- Monitored hotel's budget and financial records
Ride Operator
Santa Cruz Beach Boardwalk
06.2016 - 08.2017
- Operated rides and attractions according to written guidelines to reduce injuries
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements
- Operated variety of amusement park rides and monitored passenger safety and comfort
- Trained new ride operators on safety procedures and ride operations
- Monitored passengers and ride operations and enforced safety regulations
- Conducted daily inspections of amusement park rides to verify functionality and safety
Education
High School Diploma -
Ceiba College Preparatory
Watsonville, CA06.2017
Skills
- Organization
- Communication
- Flexibility
- Problem-Solving
- Crime Prevention
- Investigation documentation
- CCTV Monitoring
- Alarm systems
- Security Systems
- Signage
Certification
- Guard Card License - 5 Years
- CPR License - 2 Years
- Product Management Fundamentals, University System of Maryland
Languages
Spanish
Native or Bilingual
Timeline
Security Officer/Receptionist
Allied Universal/Securitas USA
03.2019 - Current
Receptionist
Best Western Rose Garden Inn
01.2018 - 06.2019
Ride Operator
Santa Cruz Beach Boardwalk
06.2016 - 08.2017
High School Diploma -
Ceiba College Preparatory
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