Ayanna Jennings
Baltimore,MD
Summary
Dedicated and detail-oriented guard focused on security measures to safeguard personnel and premises. Demonstrates exceptional responsiveness and adaptability in handling criminal acts, fire incidents, and medical emergencies. Maintains constant alertness, attentiveness, and vigilance to ensure utmost safety. Proactively identifies potential trouble and effectively intervenes and diffuses situations with a keen eye for detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer/Receptionist
The Park School of Baltimore
08.2022 - Current
- Verify guest and vendor identifications at each entry by scanning ID/DL into Raptor system; issuing ID badges to Park School visitors, contractors, and employees
- Monitored CCTV cameras and alarm systems for security breaches.
- Promptly respond to emergency situations including, security risks, threats, fires, property damage, etc
- Conduct interior and perimeter patrols to ensure all entry points are safe and secure
- Maintain a standard of punctuality and dependability of attendance and retain myself cleanliness, tidiness, neatness and in appropriate attire
- Transfer paper formats into computer files or databases
- Proficiency in computer programs
- Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Site Supervisor
Walden Security
12.2012 - 07.2022
- Recorded daily security occurrences in site assignment log.
- Prevent losses and damage by reporting irregularities
- Responsible for assisting visitors and new employees
- Trained new team members on site policies and procedures as requested by client.
- Developed work schedules for team members to maximize shift coverage.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Conducted regular patrols of facility to detect and deter security threats.
Security Officer
Sinai Hospital LifeBridge Health
01.2013 - 06.2022
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Provided excellent customer service by assisting visitors with directions or information about the facility policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
- Deterred thefts by maintaining a visible presence throughout the premises
Insurance Agent
Teletech/USAA
03.2010 - 12.2012
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Analyzed customer needs to provide customized insurance solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Designed presentations and marketing materials to promote insurance products.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Calculated premiums and established payment methods for sales.
Education
Some College - Business Administration
University of Maryland Eastern Shore
Princess Anne, MD05.2011
Skills
- Microsoft Programs
- Computer Literacy
- Loss Prevention
- Leadership
- Customer service
- Crime prevention methods
- Threat assessment
- Electronic surveillance
- Conflict resolution techniques
- Emergency evacuation procedures
Certification
- Insurance License, Personal lines license in over 30 states
- CPR Certification
Timeline
Security Officer/Receptionist
The Park School of Baltimore
08.2022 - Current
Security Officer
Sinai Hospital LifeBridge Health
01.2013 - 06.2022
Site Supervisor
Walden Security
12.2012 - 07.2022
Insurance Agent
Teletech/USAA
03.2010 - 12.2012
Some College - Business Administration
University of Maryland Eastern Shore
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