Kwame McGee

• : Ensures the safety of our guests, employees, and the property
• Maintains crowd control while preventing altercations in a high-volume venue
• Security works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times

• Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, proactive account management, customer education and relationship led sales. Their focus is to holistically support the authorized users within a dedicated base of customers to foster strong customer relationships built on trust, grow their business base and revenue, and reduce churn. Dedicated Experts have demonstrated a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward -build customer relationships, foster loyalty, and growth focused. These experts are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.

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• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Familiar with different programs such as Sale Force, Verint, UKG, Microsoft word, Microsoft excel, and Microsoft Outlook.

• Offered clients personalized options to answer wide range of needs.Maximized and maintained client satisfaction in all aspects of credit management.Addressed inquiries from clients and relationship management department team members.Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.

• Kept watch over swimmers to respond quickly to distress situations.Maintained neat and clean pool area and clean water.Monitored behaviors for safety violations and took steps to prevent further violations.Patrolled to identify anyone needing assistance and offered immediate care.

• Installed heating, air conditioning and ventilation equipment and tested for proper operation.Maintained and serviced HVAC systems and refrigeration equipment.Recycled and charged refrigerants.Installed, maintained and repaired commercial refrigeration systems.

• Greeted guests and gathered information to seat groups or place on waitlist.Answered telephone to provide dining information and take party reservations.Collaborated with front of house staff to move tables and adjust seating to accommodate customers.Notified server after seating parties in section to facilitate prompt service.Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

• Kept watch over swimmers to respond quickly to distress situations.Monitored behaviors for safety violations and took steps to prevent further violations.Maintained neat and clean pool area and clean water.Patrolled to identify anyone needing assistance and offered immediate care.Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.

• Handled cash and credit card payments and returned receipts, change and payment cards to customers.Trained new team members on proper service methods and evaluated service delivery using quality assurance program.Utilized active listening skills and asked open-ended questions to ascertain customer call needs.