DEMETRIOUS RIVERA
Bushkill,US
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
Work History
Front Desk Concierge/Security
Allied Universal Security
08.2018 - 10.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Used internal software to process reservations, check-ins and check-outs
- Answered customer telephone calls promptly and appropriately handled needs
- Maintained clean and organized front desk areas to uphold polished company image
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Managed shared lobby of two buildings with 1700 units
Kitchen Line Cook
Russo's On The Bay
08.2016 - 08.2018
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross contamination
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared food items such as meats, poultry, and fish for frying purposes
Line Cook
Applebee's Neighborhood Bar & Grill
01.2008 - 01.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions
Porter
Surfside Nursing Home
06.2008 - 11.2008
- Communicated with coworkers and managers about completed duties
- Performed cleaning and maintenance duties as directed
- Cleaned and organized building areas as required
- Maintained building exteriors for professional, clean presentation standards
- Stored supplies safely and securely to prevent theft and damage
Education
High School Diploma -
Beach Channel H.S
Queens, NY06.2007
Skills
- Emergency Situations
- Front Desk Management
- Concierge Services
- Problem-Solving Skills
- Room Assignments
- Verifying Reservations
- Mail and Packages
- Security Systems
- Time Management
- Hospitality Service
- Janitorial experience
- Custodial experience
Timeline
Front Desk Concierge/Security
Allied Universal Security
08.2018 - 10.2024
Kitchen Line Cook
Russo's On The Bay
08.2016 - 08.2018
Porter
Surfside Nursing Home
06.2008 - 11.2008
Line Cook
Applebee's Neighborhood Bar & Grill
01.2008 - 01.2016
High School Diploma -
Beach Channel H.S
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