Summary
Overview
Work History
Education
Skills
Skills Certifications
Achievement Awards
Volunteer Experience
Timeline
Volunteer
Tony Spates

Tony Spates

Bushkill,PA

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

6
6
years of professional experience

Work History

Concierge

Camelback Ski Resort
07.2022 - Current
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Managed over 30 incoming calls, emails and faxes per day from customers.

Supervisor

Playland Park
06.2018 - 08.2020
  • Displayed advanced leadership and team management skills
  • Strong verbal and written communication
  • Knowledgeable of company policies
  • Attention to detail and problem-solving skills
  • Worked closely and developed relationships with park supervisors and management
  • Trained 2-3 people bi-weekly for operating heavy-duty machinery
  • Flexibility of job duties, stock and organize packages, support guest services as back-up game operator

Education

Bachelor of Science in Sport Management - Finance, Communications, Ethics Etc.

Suny Brockport
350 New Campus Drive Brockport, NY 14420
06.2026

High School Diploma -

Harry S Truman High School
750 Baychester Ave, Bronx, NY 10475
06.2019

Skills

  • Schedule Development
  • Staff Management
  • Operations Management
  • Business Development
  • Efficient multitasking
  • Advance Computer Knowledge

Skills Certifications

CPR certified

Achievement Awards

Amateur Athletic Union (AAU), 06/2018, AWARDED MOST IMPROVED PLAYER

Volunteer Experience

  • Meals on Wheels Volunteer, 01/2020, Visited residents of the Chelsea community to provide food and other necessary materials
  • SUNY Brockport African Student Union (ASU), 10/2022 - Present, Facilitated and participated in ASU’s yearly fashion showcasing various styles to over 100 visitors and students
  • Amateur Athletic Union (AAU), 06/2017 - 06/2020, Showed great leadership team skills, Most improved player 2018, Averaging 20 points per game

Timeline

Concierge

Camelback Ski Resort
07.2022 - Current

Supervisor

Playland Park
06.2018 - 08.2020

Bachelor of Science in Sport Management - Finance, Communications, Ethics Etc.

Suny Brockport

High School Diploma -

Harry S Truman High School

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Tony Spates