Lakendra McCoy
Waterford Assisted Living
Fort Worth,TX
20
years of professional experience
Dedicated concierge with strong customer service skills, known for adaptability and problem-solving. Committed to enhancing guest experiences and fostering community engagement. Dedicated caregiver with a strong focus on enhancing quality of life. Skilled in communication, organization, and team collaboration to ensure residents receive exceptional support and care
Work History
Concierge
2 Years 5 Months- Provided exceptional customer service, addressing resident inquiries and concerns promptly.
- Coordinated transportation services for residents, ensuring timely arrivals and departures.
- Developed and maintained positive relationships with residents, families, and staff.
- Assisted with event planning and execution, enhancing community engagement activities.
Caregiver
3 Years 6 Months- Monitored client health status, documenting changes and communicating effectively with family and medical staff.
- Implemented safety protocols to ensure a secure living environment for clients with mobility challenges.
- Fostered strong relationships with clients and families, promoting trust and open communication regarding care services.
- Evaluated care processes regularly, identifying opportunities for improvement to enhance service delivery efficiency.
Dietary Cook
2 Years 10 Months- Oversaw daily kitchen operations, ensuring timely meal service and adherence to health regulations.
- Streamlined food preparation processes, reducing waste while maintaining high quality of meals served.
- Implemented feedback mechanisms to improve menu offerings based on resident satisfaction surveys.
- Managed sanitation practices, contributing to a clean and safe kitchen environment for staff and residents.
Caregiver
6 Years 7 Months- Provided compassionate support to clients with diverse needs, enhancing overall quality of life.
- Assisted clients with daily activities including personal hygiene, meal preparation, and medication management.
- Developed individualized care plans in collaboration with healthcare professionals to address specific client requirements.
- Trained and mentored new caregivers on best practices and company protocols for effective patient care.
Dietary Assistant
3 Years 8 Months- Prepared and served nutritious meals tailored to residents' dietary needs.
- Assisted in maintaining compliance with health and safety regulations in food service operations.
- Collaborated with kitchen staff to streamline meal preparation processes for improved efficiency.
- Educated residents on menu options, enhancing their dining experience and satisfaction.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
Housekeeper
1 Year 4 Months- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, ensuring proper use and maintenance protocols were followed.
- Assisted in inventory management of cleaning supplies, minimizing shortages through proactive ordering.
- Collaborated with healthcare staff to ensure timely turnaround of cleaned linens and patient items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Dietary Cook
3 Years 8 Months- Prepared nutritious meals adhering to dietary guidelines and resident preferences.
- Maintained kitchen inventory, ensuring all ingredients met quality standards and compliance regulations.
- Collaborated with dietitians to develop meal plans for residents with specific dietary needs.
- Trained new staff on food safety protocols and proper cooking techniques to enhance team efficiency.
Education
High School Diploma
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Telephone etiquette
Guest services
Problem-solving
Food presentation
Plates presentation
Supply restocking
Sanitation procedures
Kitchen organization
Food preparation
Safe food handling
Meal planning
Meal preparation
Food safety practices
Allergen awareness
Hygiene standards
Dietary restrictions
Nutritional advice
Cleaning and sanitizing
Food handling safety
Food safety
Detail-oriented
Flexible schedule
Cooking
OSHA compliance
Table setting
Dining room setup
Dining room service
Teamwork
Teamwork and collaboration
Time management
Workload management
Food delivery
Menu development
Patient communication
Verbal communication
Cooking techniques
Portion control
Relationship building
Sanitation practices
Team collaboration
Issue resolution
Timeline
Concierge
Waterford Assisted Living
02.2024 - CurrentRead More
Caregiver
Reliant At Home
12.2022 - 06.2026Read More
Dietary Cook
Southwest Nursing & Rehabilitation Center
05.2018 - 03.2021Read More
Caregiver
Exceptional Home Care
08.2014 - 03.2021Read More
Dietary Assistant
Westchester Assisted Living
01.2012 - 09.2015Read More
Housekeeper
John Peter Smith Hospital
11.2008 - 03.2010Read More
Dietary Cook
Fort Worth
02.2006 - 10.2009Read More
Alicia's Christian Academy
High School Diploma
Read More