Kerri Kearns

• Developed and implemented sales strategies to enhance team performance and achieve targets.
• Mentored and trained sales representatives on product knowledge and effective selling techniques.
• Analyzed market trends to identify new business opportunities and optimize sales approaches.
• Collaborated with cross-functional teams to improve customer experience and satisfaction levels.
• Conducted regular performance evaluations to ensure adherence to company standards and goals.
• Managed inventory levels and coordinated with suppliers to maintain product availability for customers.
• Utilized CRM software to track sales activities, monitor progress, and generate reports for management review.
• Led weekly meetings to communicate updates, share best practices, and motivate team members toward success.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Organized promotional events and interacted with community to increase sales volume.
• Recruited top talent in the industry, building a skilled team focused on achieving company goals together as a unit.
• Coached top-performing sales representatives, helping them exceed quotas consistently throughout their tenure.
• Streamlined the sales process for improved efficiency and faster deal closing times.
• Increased sales revenue by implementing effective strategies and motivating team members.
• Conducted regular performance reviews, identifying areas for improvement and supporting professional development within the team.
• Managed a team of sales professionals, providing ongoing training and support to ensure consistent performance.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts
• Establish commonality and build rapport with prospective and/or current owners
• Articulate the benefit of traveling with Travel + Leisure Co
• Generate sales through initializing transactions and utilizing proper closing techniques
• No Cold Calling: All leads are prequalified and provided by the company
• Attend ongoing, advanced sales and career
• Maintain production standards
• Overcome objections and perform within a short, luxury sales cycle
• Developed and implemented training programs to enhance staff product knowledge and customer engagement skills.
• Led sales team to achieve quarterly revenue targets through strategic planning and performance tracking.
• Analyzed market trends to identify opportunities for expanding service offerings and enhancing customer satisfaction.
• Conducted regular performance reviews, providing constructive feedback and mentoring to drive individual growth and team success.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

• Developed and implemented comprehensive marketing strategies to enhance brand visibility and market share.
• Led cross-functional teams to execute sales initiatives, driving revenue growth and customer engagement.
• Analyzed market trends and competitor activities to inform strategic decision-making and optimize product positioning.
• Fostered relationships with key clients, enhancing customer loyalty and retention through targeted communication strategies.
• Streamlined sales processes, improving efficiency and effectiveness of the sales team through training and mentoring programs.
• Managed digital marketing campaigns utilizing SEO, PPC, and social media platforms to increase online presence.
• Conducted performance reviews and provided feedback to team members, promoting professional development and accountability.
• Collaborated with product development teams to align offerings with market needs, enhancing overall customer satisfaction.
• Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
• Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
• Analyzed sales and marketing data for improved strategies.
• Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
• Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
• Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
• Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
• Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
• Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
• Managed sales promotions and marketing strategies on major social media sites.
• Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
• Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
• Conducted market research to identify potential areas of growth for future product development initiatives.
• Evaluated customer feedback and market data to refine product offerings, enabling a more tailored approach to client needs.
• Optimized digital marketing efforts through SEO improvements, PPC campaigns, email marketing initiatives, resulting in increased web traffic and lead generation.
• Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
• Established new distribution channels, expanding the company''s reach into untapped markets.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Championed the adoption of new technologies within the Sales and Marketing department, bolstering the team''s capabilities and equipping them for success in an ever-evolving business landscape.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Implemented systems and procedures to increase sales.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Facilitated business by implementing practical networking techniques.

Provide guest services to resort guests and visitors.
Engage with potential customers to determine their vacation needs and preferences.
Deliver persuasive sales presentations to showcase the benefits of our vacation packages.
Provide concierge service by recommending dining and attractions while promoting Hilton Grand Vacations through an offer of a highly discounted vacation package to one of our destinations.
Build and maintain relationships with customers to ensure outstanding customer service.
Efficiently implement Hilton Grand Vacations’ sales techniques to achieve sales targets.
Collaborate with team members to exchange effective strategies and foster collective achievements.

• Cultivated relationships with potential clients, enhancing lead generation and conversion rates.
• Educated customers on vacation ownership benefits, improving product understanding and satisfaction levels.

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Provided exceptional customer service, resolving guest inquiries and complaints promptly.
• Coordinated room assignments, optimizing occupancy rates while maintaining room availability.
• Trained new staff on hotel policies, procedures, and customer service standards to enhance team performance.
• Checking people in and out
• Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy
• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service
• Welcome and serve guests in person and over the phone everyday
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently