Haley Privette
Franklinton,NC
Summary
Detail-oriented Security Officer skilled in monitoring surveillance systems and enforcing access protocols. Recognized for effectively training new staff and leading emergency drills to enhance team preparedness and operational efficiency. Reliable and observant with strong sense of responsibility and upbeat attitude. Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
3
3
years of professional experience
Work History
Security Officer/Receptionist
Allied Universal Security Services
Franklinton, NC
02.2023 - Current
- Conducted routine patrols to ensure safety and security of premises.
- Monitored surveillance equipment, identifying and reporting suspicious activities.
- Responded promptly to alarms and incidents, coordinating with local authorities as needed.
- Assisted in training new officers on standard operating procedures and emergency protocols.
- Led team drills to improve response times and preparedness for emergency situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Implemented access control measures, maintaining accurate visitor logs for accountability.
- Developed incident reports detailing findings and actions taken during security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
High School Diploma -
Franklinton High School
Franklinton, NC06-2021
Skills
- Security guard license
- Emergency response
- Access control
- Document management
- Security systems
- First aid and CPR certified
- Work ethic
- Workplace safety
- CCTV surveillance
- CCTV monitoring
- Incident reporting
- Telephone skills
- Data entry
- Time management
- Organization skills
- Mail handling
- Business administration
- Phone etiquette
- Front desk operations
- Security
- Multitasking and prioritization
- Customer service
- Attention to detail
- Problem-solving
- Call answering and routing
- Microsoft office
- Team collaboration
- Customer complaint resolution
- Multi-line phone systems
Timeline
Security Officer/Receptionist
Allied Universal Security Services
02.2023 - Current
High School Diploma -
Franklinton High School