Angel Ward
Ocilla,Georgia
Summary
Dynamic leader with a proven track record at Mavis Tires and Brakes, enhancing operational efficiency and customer satisfaction. Excelled in team development and inventory management, driving sales growth and reducing employee turnover. Skilled in strategic planning and problem-solving, fostering a results-driven environment. Demonstrates exceptional communication and leadership, ensuring high levels of customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Store Manager
Mavis Tires and Brakes
11.2022 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Service and Parts Manager
Southland Ford Inc
10.2019 - 09.2022
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
Assistant Restaurant Manager
Bistro 219
06.2015 - 10.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Established rapport with guests through personalized interactions that led to repeat business.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
Education
High School -
Windsor Forest High School
Savannah, GA05.1995
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Employee Training
- Inventory Control
- Goals and performance
- Team Building and Leadership
- Team motivation
- Operations Management
- Leadership Development
- Policies and Procedures
- Staff Management
- Sales expertise
- Work Planning and Prioritization
- Opening and closing procedures
- Strategic thinker
- Order Management
- Sales Strategies
- Team Development
- Retail Sales Techniques
- Sales professional
- Customer Response
- Operational Efficiency
Timeline
Store Manager
Mavis Tires and Brakes
11.2022 - 08.2024
Service and Parts Manager
Southland Ford Inc
10.2019 - 09.2022
Assistant Restaurant Manager
Bistro 219
06.2015 - 10.2019
High School -
Windsor Forest High School
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