Proven Financial Services Officer with a track record of enhancing customer satisfaction at Alabama One Credit Union through expert cash flow management and exceptional customer assistance. Demonstrates strong work ethic and integrity, excelling in financial auditing and money handling. Achieved daily balance accuracy, contributing significantly to branch efficiency and member trust.
Overview
17
17
years of professional experience
Work History
Financial Services Officer
Alabama One Credit Union (Mcintosh Chemical FCU)
01.2012 - Current
Assists members with financial needs including opening and closing accounts, transferring funds, issuing debit cards, and resolving issues. Conducts teller transactions when necessary.
Under general guidance, confers with members and provides recommendations and information related to lending needs. Conducts initial review of loan requests and provides appropriate information to underwriters for review. Communicates lending decisions with members.
Supports branch member retention and relationship development through regular contact with existing and potential members. Through contact with members, will develop sales leads and cross-sell additional products and services.
Serves as a source of information on membership requirements, services, and rights. Maintains a thorough, working knowledge of Alabama ONE products and services.
Ensures appropriate records are maintained and required reports are prepared.
Performs other job related duties as assigned.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Balanced ATM
Cashier
Greers Cashsaver
06.2008 - 12.2011
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.