Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic
Angel Whalen

Angel Whalen

Henderson,NV

Summary

Dynamic Client Manager with a proven track record in high end sales (Real Estate), excelling in client services and data analytics. Enhanced customer retention through tailored solutions and strategic relationship building. Proficient in CRM software, I consistently improved data accuracy and streamlined processes, driving efficiency and client satisfaction.

Results-oriented client management professional with history of driving client satisfaction and loyalty through strategic relationship-building. Known for fostering collaborative team environments and adapting to changing client needs. Expertise in communication, negotiation, and delivering client-focused solutions.

Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Known for strategic approach, adaptability, and effective collaboration within teams to achieve results. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Client Manager

Simply Vegas Real Estate
04.2024 - Current
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately on several various platforms.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Client Relations Manager

Virtue Real Estate
12.2023 - 04.2024
  • Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
  • Updated propriety system to keep [Type] teams up to date.
  • Increased customer retention rates by providing exceptional service and support for all client needs.
  • Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base.
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
  • Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
  • Trained team members in best practices for data handling, improving overall productivity and data integrity.
  • Enhanced data accuracy by implementing robust data validation and quality control processes.
  • Provided expert guidance on regulatory compliance matters related to data storage, usage, and disposal.
  • Devised and implemented reliable data management procedures to enable usability and security of company data.
  • Streamlined data entry processes, leading to more efficient data management and reduction in errors.

Client Relations Manager

Resolution Realty
09.2019 - 01.2024
  • Actively participated in networking events within industry circles in order to establish new connections as well as strengthen existing relationships.
  • Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
  • Streamlined internal processes to improve efficiency, resulting in faster response times to client inquiries.
  • Developed online platforms and systems for the team to build client relations.
  • Ensured compliance with industry regulations, maintaining strict adherence to data security standards and protocols.
  • Optimized storage solutions through capacity planning exercises, reducing overhead costs while accommodating future growth needs.
  • Streamlined data management workflows for increased efficiency and faster project completion.
  • Contributed significantly towards meeting organizational KPIs by providing timely analyses of data trends and patterns.
  • Managed large-scale data migration projects, ensuring seamless transitions with minimal downtime or disruptions.
  • Created and updated database designs and data models.

Education

Finance Program - Business Economics

Hondros College
Blue Ash, OH
08-2005

Green Valley HS
Henderson
05-1998

Skills

  • Client services
  • Strategy development
  • Financial acumen
  • Team oversight
  • CRM software proficiency
  • Client profile building
  • Customer service
  • Time management
  • Client base retention
  • New hire onboarding
  • Data analytics
  • Database management

Timeline

Client Manager

Simply Vegas Real Estate
04.2024 - Current

Client Relations Manager

Virtue Real Estate
12.2023 - 04.2024

Client Relations Manager

Resolution Realty
09.2019 - 01.2024

Finance Program - Business Economics

Hondros College

Green Valley HS

Certification

  • Licensed real estate Sales Broker since 2007
  • Certified At Home With Diversity

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