Angel Wielonski
West Palm Beach,FL
Summary
Customer Service Professional with 10+ years of experience in call center, retail, and remote support roles. Skilled in handling inbound and outbound calls, resolving customer concerns, and documenting interactions accurately. Comfortable using multiple systems and online tools. Organized, dependable, and dedicated to providing helpful and empathetic service to customers.
Overview
20
20
years of professional experience
Work History
Administrative and Online Support
Self-employed
west palm beach, Florida
01.2015 - Current
- Respond to 20+ customer inquiries daily via phone, email, and messaging platforms.
- Document interactions accurately using CRM and online management tools.
- Manage schedules, virtual communities, and support online course platforms.
- Perform data entry and organizational tasks to improve efficiency.
Customer Service Representative
Walmart
West Palm Beach, FL
01.2012 - 01.2014
- Assisted customers with purchases, returns, and inquiries.
- Processed hundreds of transactions daily with speed and accuracy.
- Resolved customer issues with empathy and professionalism.
- Trained and supported new associates on service procedures.
Customer service and sales representative
Septic helper
West Palm Beach, Florida
09.2010 - 12.2012
- Handled high-volume outbound calls to potential and existing clients.
- Provided service information, answered questions, and scheduled appointments.
- Maintained accurate call records and resolved client concerns professionally
Customer Service Representative
Albertsons
Lake Worth, FL
07.2005 - 10.2010
- Delivered efficient service in a high-volume environment.
- Handled transactions, returns, and customer inquiries with accuracy.
- Followed company policies and cash-handling procedures.
Education
Medical Assisting Certification - Clinical & Administrative Medical Assisting
Medvance
West Palm Beach, FL01-2010
Skills
- Inbound & outbound call handling
- Customer service & issue resolution
- Data entry & record accuracy
- Microsoft Office Suite (Word, Outlook, Excel)
- Multi-tasking across multiple platforms
- Scheduling & task coordination
- Remote collaboration (Zoom, Slack, Trello, Google Workspace)
- HIPAA & privacy awareness
Timeline
Administrative and Online Support
Self-employed
01.2015 - Current
Customer Service Representative
Walmart
01.2012 - 01.2014
Customer service and sales representative
Septic helper
09.2010 - 12.2012
Customer Service Representative
Albertsons
07.2005 - 10.2010
Medical Assisting Certification - Clinical & Administrative Medical Assisting
Medvance