Angel Williams
Columbus,United States
Summary
Friendly Intervention Specialist with exceptional knowledge of customer service and bringing a positive attitude with a smile. Adept at coordinating with educators and parents on a case-by-case basis and developing personalized treatment options involving educators and families.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Intervention Specialist Aide
Hilliard City Schools
Hilliard, OH
08.2017 - Current
- Established trusting and friendly relationships with parents and colleagues.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Mentored new teachers on student progress monitoring and legal document preparation.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Planned daily activities to keep students engaged and on track with learning goals. Adapting to their specific need.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to parents and handled concerns quickly and escalated major issues to Principal
- Maintained energy and enthusiasm in fast-paced environment
- Used Microsoft Word and other software tools to create documents and other communications
Home Health Aide
Always Neighbors
Hilliard, OH
08.2017 - 09.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Supervised daily activities and provided assistance to staff.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Constructed cognitively stimulating activities.
- Documented vital statistics and coordinated with health care providers.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Developed rapport to create safe and trusting environment for care
School Aged Childcare Worker
Hilliard City Schools
Hilliard, OH
08.2012 - 05.2017
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and led games, reading time and singing for groups of 120 children.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Hired and mentored well-qualified job applicants for teaching and support staff roles to boost program success.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Stayed current on codes and guidelines to maintain compliant program operations in ohio.
- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Managed paperwork for childcare operations, employee management and state requirements.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Planned and led games, reading time and singing for groups of 100 children
Self Employed Housecleaning
Angel Williams
Columbus , Ohio
08.2009 - 05.2012
- Managed day-to-day business operations.
- Consulted with clients to assess needs and propose optimal solutions.
- Delivered prompt service to prioritize customer needs, time management key component.
- Provided amazing customer service, listened to customers needs and wants for their home.
Social Worker
The Buckeye Ranch
Grove City, OH
12.2003 - 09.2009
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Explained medical care options to help families make informed healthcare decisions.
- Trained specialized foster parents to care for children with severe behavioral and emotional needs.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Testified under oath as child advocate in family court to assist with child custody decisions.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Attended over 100 hours of meetings, conferences and training courses to advance professional knowledge of social work.
Receptionist, Account Admin, Cash Applications
Formerly NationsRent now Sunbelt
Columbus, OH
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Worked effectively under pressure and skillfully organized projects.
- Provided excellent customer service, with a positive attitude and a smile.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Psychology
Indiana Wesleyan University
Marion, IN 09.1995 - 08.2000
Skills
Understanding of special education
Timeline
Intervention Specialist Aide
Hilliard City Schools
08.2017 - Current
Home Health Aide
Always Neighbors
08.2017 - 09.2022
School Aged Childcare Worker
Hilliard City Schools
08.2012 - 05.2017
Self Employed Housecleaning
Angel Williams
08.2009 - 05.2012
Social Worker
The Buckeye Ranch
12.2003 - 09.2009
Bachelor of Science - Psychology
Indiana Wesleyan University
09.1995 - 08.2000
Receptionist, Account Admin, Cash Applications
Formerly NationsRent now Sunbelt