Angel Williams
Columbus,United States
Summary
Friendly Intervention Specialist with exceptional knowledge of customer service and bringing a positive attitude with a smile. Adept at coordinating with educators and parents on a case-by-case basis and developing personalized treatment options involving educators and families.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Intervention Specialist Aide
Hilliard City Schools
Hilliard, OH
08.2017 - Current
- Established trusting and friendly relationships with parents and colleagues.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Mentored new teachers on student progress monitoring and legal document preparation.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Planned daily activities to keep students engaged and on track with learning goals. Adapting to their specific need.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to parents and handled concerns quickly and escalated major issues to Principal
- Maintained energy and enthusiasm in fast-paced environment
- Used Microsoft Word and other software tools to create documents and other communications
Home Health Aide
Always Neighbors
Hilliard, OH
08.2017 - 09.2022
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Supervised daily activities and provided assistance to staff.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Constructed cognitively stimulating activities.
- Documented vital statistics and coordinated with health care providers.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Developed rapport to create safe and trusting environment for care
School Aged Childcare Worker
Hilliard City Schools
Hilliard, OH
08.2012 - 05.2017
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and led games, reading time and singing for groups of 120 children.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Hired and mentored well-qualified job applicants for teaching and support staff roles to boost program success.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Stayed current on codes and guidelines to maintain compliant program operations in ohio.
- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Managed paperwork for childcare operations, employee management and state requirements.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Planned and led games, reading time and singing for groups of 100 children
Self Employed Housecleaning
Angel Williams
Columbus , Ohio
08.2009 - 05.2012
- Managed day-to-day business operations.
- Consulted with clients to assess needs and propose optimal solutions.
- Delivered prompt service to prioritize customer needs, time management key component.
- Provided amazing customer service, listened to customers needs and wants for their home.
Social Worker
The Buckeye Ranch
Grove City, OH
12.2003 - 09.2009
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Explained medical care options to help families make informed healthcare decisions.
- Trained specialized foster parents to care for children with severe behavioral and emotional needs.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Testified under oath as child advocate in family court to assist with child custody decisions.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Attended over 100 hours of meetings, conferences and training courses to advance professional knowledge of social work.
Receptionist, Account Admin, Cash Applications
Formerly NationsRent now Sunbelt
Columbus, OH
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Worked effectively under pressure and skillfully organized projects.
- Provided excellent customer service, with a positive attitude and a smile.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science - Psychology
Indiana Wesleyan University
Marion, IN 09.1995 - 08.2000
Skills
Understanding of special education
Intervention strategies proficiency
Background in childhood development
Strong collaboration skills
Conflict resolution techniques
Classroom management
Differentiated instruction
Student counseling
Student records management
Child development
Critical Thinking
Active Listening
Attention to Detail
Data Entry
Organization and Time Management
Google Workspace
Teambuilding
Timeline
Intervention Specialist Aide
Hilliard City Schools
08.2017 - Current
Home Health Aide
Always Neighbors
08.2017 - 09.2022
School Aged Childcare Worker
Hilliard City Schools
08.2012 - 05.2017
Self Employed Housecleaning
Angel Williams
08.2009 - 05.2012
Social Worker
The Buckeye Ranch
12.2003 - 09.2009
Bachelor of Science - Psychology
Indiana Wesleyan University
09.1995 - 08.2000
Receptionist, Account Admin, Cash Applications
Formerly NationsRent now Sunbelt