Angel Williams
Fayetteville,United States
Summary
Experienced administrative and customer support professional with a proven ability to enhance customer satisfaction and resolve complaints in diverse retail environments. Known for meticulous attention to detail in transaction processing, inventory management, and maintaining organized product displays. Possesses a versatile skill set that includes multitasking, empathy, and adaptability, with the goal of leveraging these abilities to excel in future customer support roles.
Overview
3
3
years of professional experience
Work History
Sales Associate
PetSmart
Peachtree City, GA
04.2024 - Current
- Greet customers and ensured positive transactions,
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enlightened customers on loyalty programs, store promotions and new products to boost sales, customer satisfaction and engagement.
- Collaborated with team members to achieve monthly sales targets.
- Provided exceptional customer service by assisting guests with store or product inquiries and resolving any issues.
Administrative Coordinator
Sprouts
Peachtree City, United States
01.2024 - Current
- Managed customer interactions with a friendly demeanor, enhancing company reputation
- Operated POS system, ensuring accurate and swift transactions
- Resolved customer complaints professionally, turning negative experiences into positive outcomes
- Processed diverse payment methods, demonstrating adaptability and efficiency
- Promoted a welcoming atmosphere, contributing to a positive customer experience
- Streamlined transaction processes, enhancing customer checkout efficiency at Sprouts
- Meticulously operated POS systems, ensuring accurate financial transactions.
Customer Support Associate
At Home
Fayetteville, United States
09.2022 - 12.2023
- Efficiently managed customer queries and complaints, ensuring high customer satisfaction
- Mastered POS system operations, adhering to company policies for all transactions
- Maintained store inventory and product displays, ensuring an organized and safe shopping environment
- Processed diverse payment methods, including debit, credit, gift cards, and cash
- Enhanced shopping experience through swift issue resolution and excellent customer service
- Boosted customer satisfaction by swiftly resolving issues, enhancing shopping experience
- Maintained high accuracy in cash handling and inventory management, ensuring store efficiency
- Implemented effective product display strategies, increasing ease of access and sales.
Crew Member
Arby's
Fayetteville, United States
12.2021 - 06.2022
- Worked as a team with co-workers to ensure customers are satisfied with their order
- Demonstrated excellent communication skills when dealing with guests and staff
- Prepared high-quality meals in a timely manner, resulting in increased customer satisfaction
- Greeted customers and assured friendly and helpful work conditions
- Followed cash handling procedures to certify accuracy and reduce losses
- Consistently followed safety protocols and procedures to provide safety to both co-workers and customers
- Maintained an organized and well-kept work environment
- Worked well under pressure to help the team meet tight deadlines
- Operated POS system to accurately process customer orders and payments.
Crew Member
AMC Theatres
Morrow, United States
06.2021 - 07.2021
- Delivered high-quality customer service, enhancing overall customer experience
- Maintained impeccable cleanliness standards across theater premises, ensuring a pleasant environment
- Efficiently operated POS system, ensuring prompt product stocking and seamless transactions
- Ensured timely preparation of food items, contributing to swift service delivery
- Processed diverse payment modes, including gift cards and credit cards, optimizing transaction efficiency
- Enhanced customer satisfaction by swiftly addressing and solving issues at AMC Theatres
- Ensured high standards of hygiene and cleanliness across all theater areas, enhancing customer comfort.
Education
Associates Degree in Early Childhood Education -
Southern Crescent Technical College
GRIFFIN, GA01.2026
High School Diploma -
Whitewater High School
05.2022
Southwest Dekalb High School
Decatur, GASkills
- Customer Service (Experienced)
- Computer Skills (Experienced)
- Ability to Multitask
- Handling Money (Experienced)
- Communication (Experienced)
- Empathy
- Teamwork
- Problem Solving (Expert)
- Multitasking and Time Management (Expert)
- Multi-tasking strength
- Reliable and punctual
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
- Cash Register Operation
- Product Sales
- POS System Operation
- Listening Skills
Timeline
Sales Associate
PetSmart
04.2024 - Current
Administrative Coordinator
Sprouts
01.2024 - Current
Customer Support Associate
At Home
09.2022 - 12.2023
Crew Member
Arby's
12.2021 - 06.2022
Crew Member
AMC Theatres
06.2021 - 07.2021
Associates Degree in Early Childhood Education -
Southern Crescent Technical College
High School Diploma -
Whitewater High School
Southwest Dekalb High School