Francys Olvera
Napa,United States
Summary
Provided outstanding support to customers and actively contributed to team success through effective collaboration.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
Vans
2025.10 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions.
- Processed transactions accurately using POS systems, maintaining cash handling integrity throughout shifts.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Amazon Sortation Associate
Amazon
2024.01 - 2025.01
- Efficiently sorted inbound packages, ensuring precise handling in high-volume settings.
- Maintained accuracy in processing shipments, contributing to streamlined operations.
- Utilized systematic sorting techniques to enhance workflow efficiency.
- Addressed sorting challenges, optimizing package flow in fast-paced environments.
- Streamlined package flow operations, reduced processing time, and enhanced sorting efficiency through proactive problem-solving and workflow improvements
- Coordinated with cross-functional teams to optimize package routing, ensuring timely deliveries and maintaining customer satisfaction standards
- Monitored package tracking systems, identified delivery pattern trends, and implemented solutions to minimize sorting errors and delays
- Contributed to process enhancement initiatives, suggesting practical solutions for improving warehouse efficiency and package handling procedures
Online Grocery Associate
Walmart
2024.09 - 2024.11
- Managed online grocery order fulfillment to ensure timely and accurate delivery.
- Trained new associates on operational procedures and customer service standards.
- Optimized inventory management through regular stock assessments and organization.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Shelter Attendant
Shelter Inc.
2023.01 - 2024.08
- Managed daily shelter operations while providing compassionate care to residents, maintaining detailed records, and coordinating with support services.
- Partnered with social workers and healthcare providers to develop personalised support plans, facilitating successful transitions for residents.
- Streamlined facility maintenance schedules and resource allocation, leading to improved operational efficiency and resident satisfaction.
- Developed new community engagement programmes and resident activities, fostering a supportive and inclusive shelter environment.
- Implemented crisis intervention protocols and coordinated emergency response teams, ensuring resident safety while maintaining detailed incident documentation.
- Optimized resource distribution systems and enhanced facility security measures, resulting in improved operational efficiency and resident well-being.
- Built strategic partnerships with local support organizations to expand resident access to mental health services and job placement opportunities.
SUD Counselor
CENTER POINT, INC.
2022.01 - 2022.09
- Conducted withdrawal management, achieved patient stabilization, applied therapeutic techniques, reduced relapse rates
- Provided comprehensive substance abuse counseling and withdrawal management services, implementing evidence-based treatment plans for diverse clients
- Conducted thorough assessments and developed individualized detox protocols, ensuring safe and effective recovery journeys
- Coordinated with medical teams to monitor client progress through withdrawal management, maintaining detailed documentation and care plans
Shelter Worker
Abode Services
2016.11 - 2021.08
- I assist in running a day center/resident shelter for homeless residents in Napa county. My position requires me to manage our front desk as well as facilitate our building with resources and items that will assure our guests have their most basic needs such as emergency clothing, referrals to various agencies, and providing shelter.
Custodian/Janitor
ABM Industries, Inc.
2013.08 - 2014.02
- I was stationed to work at a winery where I performed various custodial tasks such as sweeping, mopping, cleaning restrooms, washing windows, upkeep tasting rooms, etc.
Data Entry Clerk
Napa Historical Society
2009.06 - 2009.08
- Responsible for archiving/filing historical maps and artifacts belonging to the Napa Historical Society. Also completed minor custodial tasks such as sweeping and dusting.
Education
High School Diploma - undefined
Napa High School
Napa, CA07.2009
Skills
Data Entry (Beginner)
Front Desk (Experienced)
Clerical (Experienced)
Typing (Experienced)
Filing (Experienced)
Customer Service (Experienced)
Microsoft Office (Experienced)
Crisis Intervention (Experienced)
Counseling (Experienced)
Cleaning (Experienced)
Languages
Spanish (Highly proficient)
English (Native)
Timeline
Retail Sales Associate
Vans
2025.10 - Current
Online Grocery Associate
Walmart
2024.09 - 2024.11
Amazon Sortation Associate
Amazon
2024.01 - 2025.01
Shelter Attendant
Shelter Inc.
2023.01 - 2024.08
SUD Counselor
CENTER POINT, INC.
2022.01 - 2022.09
Shelter Worker
Abode Services
2016.11 - 2021.08
Custodian/Janitor
ABM Industries, Inc.
2013.08 - 2014.02
Data Entry Clerk
Napa Historical Society
2009.06 - 2009.08
High School Diploma - undefined
Napa High School