Joel Barahona
Houston,Texas
Summary
With a proven record of enhancing project management and member engagement at IW Group Inc, I excel in creating effective outreach campaigns and ensuring document organization. Skilled in MS Office and providing exceptional customer service, my approach combines meticulous quality assurance with dynamic administration capabilities to drive significant improvements in operational efficiency.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Community Associate
IW Group Inc
05.2023 - Current
- Managing projects, developing effective outreach campaigns, tracking member engagement, creating engaging content and products.
Shift Lead
Marco Pizza
05.2024 - 09.2024
Front Desk Associate
EoS Fitness
05.2023 - 08.2024
- Being a great host, providing information, creating a fun atmosphere, customer service, payment handling, club cleanliness, building and equipment maintenance.
Lead Tech Support
MLB Alcorica
02.2023 - 09.2023
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Tested functional compliance of company products.
- Provisioned information technology resources to maintain consistency with and support of department's operation and business plans.
- Completed basic technical support functions and product training for customers.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Provided technical support in both on-site and telephone consultations.
- Supervised daily setup and striking of audio-visual equipment for meetings and major corporate events with support of sales manager and audio-visual technicians.
- Maintained awareness of vendor products, tools and technologies to support new product development.
- Provided technical support for computer-related problems through email, telephone, and hands-on support.
Quality Assurance Analyst
SR FMA Alliance
04.2022 - 02.2023
- Collaborated with vendors to coordinate repairs, renovations and other projects as needed.
Front Desk Receptionist
Planet Fitness
08.2021 - 03.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Assistant Manager
The Counter Burger
06.2013 - 07.2019
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Education
Doctor of Engineering (D.Eng.) in Mechanic Engineer Candidate - undefined
University of Houston
Houston, Texas05.2026
No Degree in Medical Radiologic Technology - undefined
University of Lonestar
01.2012
High School Diploma in US -
Klein Forest High School
Texas01.2011
Skills
- MS Office
- Computer tech
- HIPAA
- Quality assurance
- Clerical Support
- Documentation proficiency
- Data Entry (Beginner)
- Administration and management
- Multitasking
Certification
- Medical Terminology: A Word Association Approach, 05/28/2024, University of Houston
- Accounting Fundamentals, 04/18/2024, University of Houston
- Computer Skills for the Workplace, 04/02/2024, University of Houston
- Administrative Assistant Applications, 04/10/2024, University of Houston
Languages
Spanish
Limited Working
Timeline
Shift Lead
Marco Pizza
05.2024 - 09.2024
Community Associate
IW Group Inc
05.2023 - Current
Front Desk Associate
EoS Fitness
05.2023 - 08.2024
Lead Tech Support
MLB Alcorica
02.2023 - 09.2023
Quality Assurance Analyst
SR FMA Alliance
04.2022 - 02.2023
Front Desk Receptionist
Planet Fitness
08.2021 - 03.2022
Assistant Manager
The Counter Burger
06.2013 - 07.2019
Doctor of Engineering (D.Eng.) in Mechanic Engineer Candidate - undefined
University of Houston
No Degree in Medical Radiologic Technology - undefined
University of Lonestar
- Medical Terminology: A Word Association Approach, 05/28/2024, University of Houston
- Accounting Fundamentals, 04/18/2024, University of Houston
- Computer Skills for the Workplace, 04/02/2024, University of Houston
- Administrative Assistant Applications, 04/10/2024, University of Houston
High School Diploma in US -
Klein Forest High School
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