TOYYA BREWTON

• Collaborating with the Compliance Division while using
• Microsoft Excel to populate and generate all applicant's personal information on a spreadsheet, track expenses and produce reports using a Smartsheet database to keep track of all applicants who are registered with the program
• The Smartsheet keeps record of processed payments, tracks production of reports, generates a milestone and records applicants documents who qualify for the program
• Processed financial documents, contracts, expense reports and invoices
• Prepared correspondence reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling., Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
• Managed daily and weekly schedules and monthly calendar obligations for department Manager
• Planned and executed corporate meetings, lunches and special events for groups of 200+ employees .

• Processed financial documents, contracts, expense reports and invoices managed incoming and outgoing mail, filing and meeting coordination.
• Received and routed incoming calls and correspondence to promote timely communication.
• Prepared and prioritized calendars and correspondence.
• Composed correspondence, reports and meeting notes.
• Responded effectively to sensitive inquiries and complaints.

• Communicated with parents to report on academic and behavioral performance.
• Resolved customer issues and concerns quickly to promote better service and keep lines moving, enrolled each applicant and created attendance roster.
• Provided central registry SCR, background checks and request for hire.
• Followed up with families regarding fees due and outstanding balances using Excel, interacted with parents/guardians related to camp applications and enrollment. Assisted with trip planning and event planning.
• Kept program on-track with well-coordinated activity schedules and parent communications.
• Scheduled staff for adequate supervision of children and effective implementation of scheduled activities.

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Assisted approximately 10‐20 customers each day with repair questions.
• Documented conversations with customers to track requests, problems and solutions.
• Addressed customer service inquiries quickly and accurately.
• Answered 10‐20 inbound calls per day and directed to designated individuals or departments.
• De‐escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Fielded customer complaints and queries, fast‐tracking them for problem.

• Advised students regarding college admission and registration.
• Facilitated workshops for incoming freshmen’s and transfer students.
• Improved individual departments by working closely with faculty to reorganize classroom structure, improve resource utilization and modernize equipment.
• Created reports, spreadsheets and other documentation using MS Excel
• Responded promptly to customer questions via email, reducing phone inquiries of 40%.
• Instructed students in preparation for CATW exam.
• Worked in conjunction with departmental advisers at new student registration.
• Completed mandated enrollment, mid‐semester and end‐of‐semester department reports.

Established positive relationships with students, parents, fellow teachers and school administrators.
Supervised children and participated with children in activities.
Assisted teachers with lesson preparation and curriculum implementation.
Worked one-on-one with special needs students to help navigate through school challenges.

Monitored student progress and reported any issues or concerns to the classroom teacher.

Provided assistance to students with special learning needs, such as those with physical or mental disabilities.

Assisted classroom teacher in developing and implementing lesson plans to meet individual student needs.

• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Leveraged word processing software to create proposals, letters and memos.
• Wrote email messages, memos and business letters for management and proofread all documentation to provide error free correspondence.
• Managed daily invoices, reports and proposals.
• Revised and maintained master calendar to coordinate meetings across multiple time zones.
• Opened, read and replied to e-mails, letters and correspondence on behalf of VP.
• Coordinated domestic and international travel, hotel and transportation as needed.