Yazmin Perez
Chula Vista,CA
Summary
Customer service representative with 5 years of experience in guiding clients through complex processes and resolving inquiries efficiently. Demonstrates bilingual proficiency in Spanish and English, with strong skills in data entry, reception, and clerical tasks. Committed to enhancing customer satisfaction and delivering accurate information while continuously improving service quality.
Overview
5
5
years of professional experience
Work History
HEALTH PLAN ADVOCATE
Bloom Insurance Agency LLC
05.2022 - 07.2023
- Guided clients through Medicare enrollment, enhancing customer satisfaction.
- Managed customer inquiries, ensuring accurate information delivery.
- Updated client records, improving data accuracy and accessibility.
- Clarified plan benefits, aiding informed decision-making for clients.
- Remote
Family Babysitter
In Person
Las Vegas, NV
01.2020 - 04.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
CUSTOMER SERVICE REPRESENTATIVE
USAA BANK
01.2022 - 04.2022
- Resolved member inquiries efficiently, enhancing satisfaction.
- Addressed banking issues, improving service quality.
- Processed debit card orders, ensuring timely delivery.
- Remote
FRONT DESK RECEPTIONIST
Classic Floors & Interiors, LLC
Las Vegas, NV
01.2019 - 07.2020
- Managed phone communications, ensuring seamless client interactions and data accuracy.
FRONT DESK RECEPTIONIST
BOCARIO
Imperial Beach, CA
03.2019 - 10.2019
- Assist with production of embroidery
- Monitor inventory
- Receive orders and send out orders
- Complete and maintain record of work orders
BUSINESS OFFICE ASSISTANT/RECEPTIONIST
Department Of Child Support Services
National City, CA
06.2018 - 12.2018
- Managed client paperwork and ensured accurate case updates, enhancing office efficiency.
- Translated documents between English and Spanish, improving client communication.
- Monitored monthly payments, ensuring timely processing and reducing discrepancies.
- Coordinated mail distribution to clients, maintaining seamless information flow.
Education
HIGH SCHOOL DIPLOMA - undefined
Innovation Academy Charter School
Chula Vista, CASkills
- Customer Service (Experienced)
- Bilingual (Experienced)
- Computer Networking
- Typing
- Clerical
- Reception
- Data Entry (Beginner)
- Spanish (Experienced)
- Patience and empathy
- Time management
- Following directions
- Child supervision
- Toddler care experience
- Childcare
- Meal and snack times
LANGUAGES
English (Native)
Spanish (Native)
Timeline
HEALTH PLAN ADVOCATE
Bloom Insurance Agency LLC
05.2022 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
USAA BANK
01.2022 - 04.2022
Family Babysitter
In Person
01.2020 - 04.2022
FRONT DESK RECEPTIONIST
BOCARIO
03.2019 - 10.2019
FRONT DESK RECEPTIONIST
Classic Floors & Interiors, LLC
01.2019 - 07.2020
BUSINESS OFFICE ASSISTANT/RECEPTIONIST
Department Of Child Support Services
06.2018 - 12.2018
HIGH SCHOOL DIPLOMA - undefined
Innovation Academy Charter School