Eddie Ruth Spencer
Miramar,Florida
Summary
Over 20 years I have giving customers a great experience. I focus on customers concerns and give advice on products. I focus on the customers need and wants. Hardworking Advocate working diligently on behalf of [Type] persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
22
22
years of professional experience
Work History
Health Plan Advocate
Bloom Insurance Agency
08.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Insurance Service Specialist
Afni
01.2021 - 01.2022
- Developing and suggesting new auto insurance policies to meet the changing and varying needs of (prospective) clients
- Ensuring the complaints of clients are properly addressed
- Maintaining the loyalty of clients to his/her insurance company
- Recording the statistics of clients’ take on different auto insurance policies
- Taking part in the process of entering in auto insurance contracts
- Empathizing with clients upon the occurrence of risk(s) whether or not the policy they took covered the risk
- Initiating and implementing plans that will make his or her parent insurance company more profitable
- Assisting with the renewal of insurance policies.
Stocker/Door Greeter
Walmart/Sam’s Club
01.2010 - 01.2019
- Stocked merchandise in all departments
- Greeted customers and answered their questions
- Ensured customers leaving had a great experience.
Unloader
Lowes
01.2008 - 01.2010
- Unloaded and distributed merchandise
- Ensured a safe and clean environment
- Interacted with customers and gave them a great customer experience.
Fitting Room Associate
Walmart
01.2002 - 01.2008
- Answered phone calls
- Answered customer’s questions
- Greeted customers in a friendly manner
- Sorted and restocked clothing
- Counted and ensured return of clothing from dressing room.
Education
Associate of Science - Dental Hygiene
Broward College
Fort Lauderdale, FL12.2025
Skills
- Policy Development
- Training Delivery
- Resource Management
- Mediation
- Document Review
- Creative and Critical Thinking
- Attention to Detail
- Team Collaboration
References
Available upon request
Timeline
Health Plan Advocate
Bloom Insurance Agency
08.2023 - Current
Insurance Service Specialist
Afni
01.2021 - 01.2022
Stocker/Door Greeter
Walmart/Sam’s Club
01.2010 - 01.2019
Unloader
Lowes
01.2008 - 01.2010
Fitting Room Associate
Walmart
01.2002 - 01.2008
Associate of Science - Dental Hygiene
Broward College
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