Ashley Jackson
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Plan Advocate
Bloom
Indianapolis, IN
09.2022 - 12.2023
- Verified patient's benefits, served as a liaison for patient
- Scheduled appointments
- Completed health risk assessment
Customer Service Representative
Sagility Health
El Paso, TX
05.2023 - 09.2023
- Consists of medical benefits, dental benefits and pharmacy benefits
- Provide information to members
- Submit claims check on prior authorization
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Health Plan Advisor
NuLogic Business Solutions
Florida City
09.2022 - 01.2023
- Health plan advisor for Florida blue Medicare completed health risk assessments and verified PII information strong customer service skill problem-solving and critical thinking skills verbal and written communication abilities with strong attention to detail skills
Data Entry Clerk
Staffmark
Houston
04.2021 - 07.2022
- Entering 10 key digits in a timely manner
- Zooming and scanning data into the system
Care Provider
Estan Health Care
Houston
05.2020 - 01.2022
- Provided Medication cooked meals light housekeeping
Customer Service Representative
Alorica
Houston, TX
12.2020 - 02.2021
- Assisted pharmacist with getting prescriptions approved and insurance approvals.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
Assembly Line Worker
Prologis
Highlands
06.2017 - 08.2018
- Production line for antifreeze
Education
Some college - Medical Assisting
Texas School of Business-East
High school diploma or GED -
North Shore Senior High School
Skills
- Microsoft Outlook
- Customer service
- Data entry
- Microsoft Excel (1 year)
- Coordination of benefits (2 years)
- Pharmacy software (2 years)
- Medical coding (1 year)
- Dental assisting (1 year)
- Benefits Administration
- 10 Key Data Entry
- Customer support
- Caregiving
- Communication skills
- Working with people with developmental disabilities
- Team development
- Cooking
- Prior authorization (5 years)
- MS Office Proficient
- Professionalism
- Analytical Skills
- Collaboration and Teamwork
- Adaptability
- Policy Knowledge
- Adaptability and Flexibility
- Decision-Making
- Active Listening
- Reliability
- MS Office
- Multitasking
- Self Motivation
- Database Management
- Excellent Communication
- Written Communication
- Interpersonal Skills
- Problem-Solving Abilities
Certification
- Professional In Human Resources
- Driver's License
- CPR AED
License Expiration
09/01/32
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Sagility Health
05.2023 - 09.2023
Health Plan Advocate
Bloom
09.2022 - 12.2023
Health Plan Advisor
NuLogic Business Solutions
09.2022 - 01.2023
Data Entry Clerk
Staffmark
04.2021 - 07.2022
Customer Service Representative
Alorica
12.2020 - 02.2021
Care Provider
Estan Health Care
05.2020 - 01.2022
Assembly Line Worker
Prologis
06.2017 - 08.2018
Some college - Medical Assisting
Texas School of Business-East
High school diploma or GED -
North Shore Senior High School